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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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November 04, 2021

Great job , fast service even washed my car.Always like taking my car there they do a great job More

by PERDEW3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 04, 2021

Honest and informative team of experts! I will definitely go back to them for help! More

by DJMORRI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 04, 2021

Great work, atmosphere and staff! I will continue to come back for all of my oil change needs. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

November 02, 2021

Scheduled an appointment and was taken in right away. Service only took an hour and I was out the door. Awesome service More

by jwasmer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2021 -

Ken Ganley Ford Norton responded

Thank you! Scott and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

November 02, 2021

Fulton does a great job!Thank you for the great service Fulton does a great job! Thank you for the great service and follow up Fulton More

by markshack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Ken Ganley Ford Norton responded

Thank you, Mark, we are very happy to hear that Fulton and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

The service technicians are friendly, knowledgeable and thoroughly explain everything, I recently had issue that caused me to be 30 minutes late for appointment and they took me right in no questions aske More

by DGHARBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2021

They kept me updated on the service of my vehicle. Good communications and friendly people. More

by JBADER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 27, 2021

Good Customer service. Will definitely come back. Work was done quickly. When I dropped the car off they brought me home and picked me up to pick up my car. More

by JJWIESEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Oct 28, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2021

As always the staff was kind and courteous and friendly. The waiting room was clean. More

by JOHNSTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a five-star review! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

October 21, 2021

Good but expensive could have been a little quicker too but for the most part not bad More

by TMHAUBERT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Oct 22, 2021 -

Ken Ganley Ford Norton responded

Hi, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!

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