Back

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,185 Reviews

1,185 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
July 14, 2021

Appointment made quickly, my car was taken on time and all questions answered by the service representative. I would highly recommend this dealership for service. More

by Connienolte100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know -sorry
Jul 14, 2021 -

Ken Ganley Ford Norton responded

Thank you, Connie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

July 13, 2021

Had my 2002 F150 in for some routine maintenance. They located some issues with my shift linkage and reported it to me with a price. I requested they fix it and they did. The only issue I had though was t More

by JPM834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in Sales., Paul Asano
Jul 14, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Please don't hesitate to reach out to us if you have any questions or concerns, Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

July 12, 2021

Lost the car keys, didn’t have anyone to drive their shuttle that could take me to work, said car leaking oil but no quote More

by langos2582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Asano
Jul 29, 2021 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 10, 2021

They heeded my list of things to be addressed in a timely manner and kept me apprised of problems and progress and allowed me to consider options. More

by Swasick
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 10, 2021 -

Swasick responded

good job

July 08, 2021

Quick, easy and friendly staff no complaints. Put coffee back out for their waiting. Prices seemed to be higher than other dealers but service was faster More

by Kurtbarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 08, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

July 08, 2021

Have been dealing with them for 4-5 years, always excellent service. Was happy to have ride to dealership to pick up car this last time, really helped. More

by Helendaltonoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Ken Ganley Ford Norton responded

Thank you, Helen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 08, 2021

My mom and I were traveling in her RV, far from home, when the check engine light came on. We pulled in, and within 2 minutes, Kyle was diagnosing the problem. They took an unscheduled hour to make sure More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Mark I, large truck service
Jul 09, 2021 -

Ken Ganley Ford Norton responded

We are very happy, Stephanie, to have provided you and your mom with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 10, 2021 -

Ken Ganley Ford Norton responded

Hi Stephanie, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 08, 2021

Very polite and informs you what u may need on your car filter and tire wise! Very informative. Washed the car and made sure I was happy with there work! More

by Marty krunich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Ken Ganley Ford Norton responded

Thank you, Marty, for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 07, 2021

Ganley Ford consistently can get me in for quick reliable service. The best part is that reach via email or phone to let me know when service is needed. Keeping my F150 in top shape! More

by jwasmer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 07, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your service experience with Ganley Ford. We appreciate your business and hope to see you again soon!

July 06, 2021

Always excellent to deal with! Never had any problems when ever I did they took extra care to resolve the issue We have bought many vehicles from Ganley More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review, Karen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

...
68
...