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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,185 Reviews

1,185 Reviews of Ken Ganley Ford Norton - Service Center

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June 15, 2021

Great service, friendly staff that kept me informed of both the time it would take, what repairs I needed and what could wait. I drive half an hour to get my vehicle serviced at Ganley Ford. More

by CathyH.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Cathy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 14, 2021

Great experience!!! Thank you for taking great care of my vehicle and myself for the repair. Will recommend this Ford dealership for any person interested in a new Ford. More

by tkingofqueens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

tkingofqueens responded

Thanks to all who serviced my truck.

June 11, 2021

Great person always give the best advice wether it’s good or bad and always takes his time with my car and helps in the best way possible More

by Dameien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

Thank you, Dameien, for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

June 11, 2021

Amazing staff and service! Very courteous and professional. Work was done in a timely fashion. It was done correctly all areas were reviewed when I picked it up😊😊 More

by Truenutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

very friendly and competent workers fixed the issue with no problem would recommend to anybody with car issues that want the job done right. very pleased More

by djones44310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 09, 2021

They did a great job always will come back Service is great the people are great I’m glad I go there For service and purchase More

by Pete.kruft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Ken Ganley Ford Norton responded

Thank you, Pete, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

June 08, 2021

Paul was very professional and friendly. When we brought up a concern about our hood about paint bubbling he researched said was under warranty and who we need to call to schedule to get it fixed. He was gr More

by A Szuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's great to hear that Paul was so helpful to you. We look forward to working with you again!

Jun 10, 2021 -

Ken Ganley Ford Norton responded

Hi A, we're happy you found Paul to be so supportive during your experience here at Ganley Ford Barberton. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2021

Top notch service as always. Drew is an honest, trustworthy, no gimmicks advisor. To me that makes driving past a few closer dealers to Ganley well worth it! More

by marc.pfeiffer.756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Marc, Thank you for your very kind review. Drew and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

June 07, 2021

I have been here several times in the past and this team is phenomenal, I appreciate the quality and honesty for the service they give More

by ministerarelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience working with Drew here at Ganley Ford. We appreciate your business and hope to see you again soon!

June 07, 2021

Fulton is my preferred advisor although all are great guys. I had oil on the floor of my garage the day after service. It was not a leak but I am disappointed that the chassis was not wiped down if there More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad Benya was able to help, and we hope to see you again!

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