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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,192 Reviews

1,192 Reviews of Ken Ganley Ford Norton - Service Center

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June 23, 2021

I have bought several cars and had service here and I always have been satisfied. More

by EISSACM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 23, 2021

Service was quick, and working with Fulton was great, very friendly and knowledgeable . Had three vehicles to take care of and he had us in and out in great time. More

by rdietry83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Ken Ganley Ford Norton responded

We are very happy to hear Fulton provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 21, 2021

Service appointment. Prompt and timely service. Very reasonable prices for service. Staff is always friendly and get my truck in for service right away. Working with me on additional work on my vehicl More

by Rowbearnovotny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Benya and our team. We're glad to hear we delivered such a great experience!

June 21, 2021

The team at Ganley Ford are very professional. I ordered a part, brought my car into service to have it installed and Everything went very smooth. I was impressed and happy with the outcome. Thank you! More

by Quadsk8r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl, Paul Asano
Jun 21, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

June 18, 2021

Drew did an excellent job arranging for the installation of the pro backup assist sensor on my trailer for my 2021 Ford f150 Lariat truck More

by DAVE@DLEE.BIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Jun 18, 2021 -

Ken Ganley Ford Norton responded

Thank you for the five-star rating, Dave! We're glad to hear that Drew was able to help. We appreciate your business and our team looks forward to serving you again soon!

June 16, 2021

We needed some major work on our daughters car. I was very happy with Scott in the service dept from the first conversation! I picked up the car and feel it os safe for my daughter to drive it! Scott was More

by dkhousley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 15, 2021

Great service, friendly staff that kept me informed of both the time it would take, what repairs I needed and what could wait. I drive half an hour to get my vehicle serviced at Ganley Ford. More

by CathyH.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Cathy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 15, 2021

Wonderful people, fast and quality service. Also where I got into my car note, although it was their Westside Imports location! I get all my service done at the Ganley Barberton location and have never had More

by dancing_neonate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 15, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

June 14, 2021

Great experience!!! Thank you for taking great care of my vehicle and myself for the repair. Will recommend this Ford dealership for any person interested in a new Ford. More

by tkingofqueens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

tkingofqueens responded

Thanks to all who serviced my truck.

June 11, 2021

Great person always give the best advice wether it’s good or bad and always takes his time with my car and helps in the best way possible More

by Dameien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

Thank you, Dameien, for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

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