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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,192 Reviews

1,192 Reviews of Ken Ganley Ford Norton - Service Center

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June 11, 2021

Amazing staff and service! Very courteous and professional. Work was done in a timely fashion. It was done correctly all areas were reviewed when I picked it up😊😊 More

by Truenutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 11, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 10, 2021

very friendly and competent workers fixed the issue with no problem would recommend to anybody with car issues that want the job done right. very pleased More

by djones44310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 09, 2021

They did a great job always will come back Service is great the people are great I’m glad I go there For service and purchase More

by Pete.kruft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Ken Ganley Ford Norton responded

Thank you, Pete, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

June 08, 2021

Paul was very professional and friendly. When we brought up a concern about our hood about paint bubbling he researched said was under warranty and who we need to call to schedule to get it fixed. He was gr More

by A Szuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's great to hear that Paul was so helpful to you. We look forward to working with you again!

Jun 10, 2021 -

Ken Ganley Ford Norton responded

Hi A, we're happy you found Paul to be so supportive during your experience here at Ganley Ford Barberton. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2021

A group of friendly staff that will answer any questions you may have to ask and they give good advice. I plan on going back for more service. More

by Ngraham566
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 08, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

June 07, 2021

Fulton is my preferred advisor although all are great guys. I had oil on the floor of my garage the day after service. It was not a leak but I am disappointed that the chassis was not wiped down if there More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad Benya was able to help, and we hope to see you again!

June 07, 2021

Always fast and friendly. They helped me get my car where I needed it to be; quick and clean with explanations about everything they were doing. More

by Matt L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 07, 2021 -

Ken Ganley Ford Norton responded

Hi Matt, we are happy to hear that you always receive fast and friendly service whenever you visit Ganley Ford! Thank you for your continued business & thank you for the 5 star review!!

June 07, 2021

Top notch service as always. Drew is an honest, trustworthy, no gimmicks advisor. To me that makes driving past a few closer dealers to Ganley well worth it! More

by marc.pfeiffer.756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Marc, Thank you for your very kind review. Drew and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

June 07, 2021

I have been here several times in the past and this team is phenomenal, I appreciate the quality and honesty for the service they give More

by ministerarelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Jun 08, 2021 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience working with Drew here at Ganley Ford. We appreciate your business and hope to see you again soon!

June 06, 2021

I am so pleased with the service and the work that Ganley service department and employees did for me. I will be returning for further services. More

by sha wills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jun 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Paul and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jun 09, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Paul and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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