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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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November 11, 2020

I feel very pleased with the work that was completed. Fulton kept me informed about the process and the pricing. I was also accommodated with a courtesy car so that I could continue to work and my client More

by Jackuelyn Towne-Roese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

November 11, 2020

Great job and costumer service as always!! You all do great work and are so kind every time I come in to get my car worked on. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Nov 12, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 07, 2020

The only experience I’ve had with Ganley Ford has been with your truck service department. Everyone from Mark to all your service technicians are a great crew, very professional, service is great, done co More

by Dom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and techs that work that department
Nov 07, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2020

Very helpful employees that are kind and welcoming. Clean service area with covid precautions being taken. Great service and is a place that I'm happy to come back to. More

by Meganew26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Nov 07, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 06, 2020

Very friendly, helpful. Wanted to ensure customer satisfaction. Area was clean and set up for social distancing. Could’ve kept me a little more informed as to the extended wait on my car. But it was More

by Cjbradshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Nov 07, 2020 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon!

November 05, 2020

Great job, took my 2020 Ford Raptor right in and even washed my truck for me, when they was done. Two thumbs up to Scott! More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Ken Ganley Ford Norton responded

Ross, thank you for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

November 04, 2020

Service rep Fulton was thoughtful responsive professional and made sure I understood everything about my repair. He made sure I had multiple ways to both drop off and pickup my vehicle. More

by Martyganzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review, Marty. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2020

Ganley has taken care of me for the past several years. The service advisors are wonderful to work with and strive to do their best. Scheduling is easy and the oil changes are fast. Thanks, Ganley! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Nov 02, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

November 02, 2020

I was there at 8 and was done by 10:30. They explained when there was a delay to pick up the part. My car was washed. More

by towanda728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 30, 2020

The entire experience was very convenient. From scheduling to dropping the car was very efficient. I was kept informed of everything going on with my car and all test results were very well explain More

by Jcarneal1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

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