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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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October 01, 2020

I was very pleased with the attention and service I received. Everyone was warm and welcoming and explained the service that I came in for and offered reasons for my concerns. More

by woolly1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
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Oct 02, 2020 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

September 29, 2020

Was not really impressed with the 20 employees that I saw not wearing your mask correctly I mean it it’s mandated that you wear a mask but none of them had them on correctly. Was wondering the service depart More

by kweekley86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2020

They do thorough work, and take good care of my vehicle. Anytime I've had major work done, it gets done right. They aren't a high pressure dealership. More

by JDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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September 28, 2020

The car salesman and service staff are friendly and knowledgeable about the vehicles and we have gotten quite a few cars or trucks from here More

by ROCKDAVID50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2020 -

Ken Ganley Ford Norton responded

David, Thank you for your business and this review. We're happy to hear Tom, Benya and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 28, 2020

The person I worked with was informed and professional. I kept up-to-date knew what he was saying. He was friendly, engaging, and good. More

by JAZEBEL152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Sep 29, 2020 -

Ken Ganley Ford Norton responded

Hello, Thank you for your very kind review. Paul and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

September 27, 2020

Scott was able to get me a tire that I could afford since I couldn’t afford what was on my Ford Escape. I was pleased with the service. More

by cpokopac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2020 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 25, 2020

They did get me in very quickly to fix my car. I wish they had someone to greet you because my husband and I walked around in circles not sure which person to talk to. More

by Danamarieburger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano, Paul Asano
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September 24, 2020

Thank you so much for getting me in so quickly to have service done on my escape. I really appreciate the fast and friendly service! More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
Report | Print
Sep 25, 2020 -

Ken Ganley Ford Norton responded

Brenda, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

September 18, 2020

Scott was very helpful, nice, and timely. He also made sure that I left confident and all my questions were answered. Great job Scott. Thank you More

by hayesjessica0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2020 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience, Jessica! We sincerely value your business and look forward to your next visit.

September 17, 2020

I have always been extremely happy with the service. The Works package is completed in a reasonable amount of time. Friendly employees and clean dealership. More

by KSIMS915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2020 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

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