Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
348 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 9 mos

Industry Experience

25 yrs, 9 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

348 Reviews

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348 Reviews of Desmond Norvell

October 10, 2026

Dealership Rating
Employee Rating

Very pleased with repairs of my former vehicle and sales & follow-up of my new vehicle More

by hotdogman220
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 10, 2026

Ken Ganley Ford Norton responded

Knowing that the repairs to your Ford Explorer met your expectations and that the sales and follow-up on your new vehicle went smoothly for you is rewarding. Your kind words and five-star rating mean a great deal to our team.

October 06, 2026

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Always a pleasant experience, They find everything I need fast, and always make the whole transaction seamless. Our company has purchased multiple Cars/Trucks from here and always treat us right More

by BTESTER0
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Kirchenbauer

Oct 06, 2026

Ken Ganley Ford Norton responded

We’re pleased the service on your Ford F-350 felt seamless and that our team could locate what you needed so promptly. Your continued trust in us and kind words about our dealership mean a great deal to our team.

August 24, 2026

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Best customer service I have ever received at any dealership. I saw the vehicle I wanted in their website, called on a Saturday & begged them not to sell it until I could come in the following Monday More

by Bripulley1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Justin Jankovic

Aug 24, 2026

Ken Ganley Ford Norton responded

Our team enjoyed bringing your Ford Escape to your home so you could see it and securing a rate below your maximum monthly payment. Justin and Desmond were delighted to help you find the perfect car, and your praise means a great deal to us.

July 07, 2026

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Franco and Desmond are the very best. I always have a great experience and I 100% recommend them to anyone searching for a car! More

by NChap
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Recommend Dealer
Yes
Jul 07, 2026

Ken Ganley Ford Norton responded

It’s fantastic that Desmond and Franco D. delivered such a positive buying journey and that you’re enjoying your new Bronco. Your endorsement means the world to us, and we look forward to serving you again.

June 29, 2026

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Came to the dealership and he was very helpful and informative. Made sure I understood exactly what deals I was getting with my purchase. More

by Janire-15
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jun 29, 2026

Ken Ganley Ford Norton responded

We appreciate you noting how helpful and informative Franco D. was when you purchased your new Ford F-150. We’re glad he made sure you understood all the deals. Enjoy your F-150!

Jun 30, 2026

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2026

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Impressive, seamless and professional; with a genuine concern. See Franco...he values you and your time. He prepared the vehicle prior to my first visit. A class act...dried vehicle as well! Wet washed c More

by JBAP
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

Ken Ganley Ford Norton responded

We’re thrilled that Franco D. and John made your used Ford Escape purchase smooth. We’re glad the thorough preparation and wash gave you confidence and that everything with financing was clear and efficient. Thank you for choosing us and for sharing such positive feedback.

June 03, 2026

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Very Helpful and quick easy to understand very polite and kind. I will go back to them for my next purchase also!! More

by JOHNWARLOP
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Jun 03, 2026

Ken Ganley Ford Norton responded

We’re thrilled you found our team helpful, polite, and kind while making everything quick and easy to understand. Thank you for choosing us for your pre-owned Ford F-250. We look forward to assisting you on your next visit.

May 31, 2026

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Very friendly and easy to work with. I really enjoyed my experience purchasing my new truck More

by SCOTTDEMOS
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Jun 01, 2026

Ken Ganley Ford Norton responded

We’re delighted you found our team friendly and appreciated how easy it was to purchase your used Ford F-350. Thank you for choosing us, and we hope you enjoy every mile in your new truck.

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words! We're thrilled to hear that you had a smooth and enjoyable experience purchasing your new truck. Our goal is to make the process as easy and enjoyable as possible for our customers. Enjoy your new truck!

May 22, 2026

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Employee Rating

My husband and I had a great experience at Ken Ganley Ford this month purchasing a 2026 Maverick. We received great service all around, especially from our salesman Desmond Norvell. More

by SMLong
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
May 22, 2026

Ken Ganley Ford Norton responded

We’re delighted your purchase of the 2026 Ford Maverick went smoothly and that Desmond provided exceptional service. We look forward to assisting you both again.

March 21, 2026

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Greatest friend service they help get you into a nice car ,regardless what it takes More

by fredgilt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Mar 21, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review and are glad our friendly service team could assist you. It’s wonderful to know we took good care of your Buick. Thank you for trusting us, and we look forward to your next visit.

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