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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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September 17, 2020

I felt safe when I walked in there and they direct me I felt safe when I walked in there and they direct me where to go. I went and had distance from other people while watching TV. Saw a woman walk in t More

by DONNIEMARSH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Asano
Sep 18, 2020 -

Ken Ganley Ford Norton responded

Donnie, Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience!

September 17, 2020

Called they got me in same day for an oil change and service. In and out in one hour or less. I had a question that Paul helped me with. did a great job thanks. More

by thetucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 18, 2020 -

Ken Ganley Ford Norton responded

Hello, Thank you so much for your kind words regarding working with Paul, and for taking the time to leave us this wonderful feedback!

September 16, 2020

Did not return my call. Had to call three times. They did get me in for repair, was completed within an hour. Very cooperative and respectful. More

by Thor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Truck Dept. service manager.
Sep 16, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again.

September 15, 2020

The Ganley Ford service department was nice to work with. Scheduling was easy and they were friendly when I showed up for my appointment. The quick turnaround was appreciated! More

by KMIXELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 15, 2020 -

Ken Ganley Ford Norton responded

We appreciate your business, Paul and our serivce team look forward to serving you again soon!

September 10, 2020

My experience with Ganley has been with the service department. Service advisors have always been courteous and knowledgeable. Paul Asano has been my advisor for my most recent visits. More

by Gary Wiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 10, 2020 -

Ken Ganley Ford Norton responded

Thank you, Gary, for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2020

I had a coupon tht made the price reasonable. I bought my car from there and I am familiar with the staff at this location. More

by JENEAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

September 07, 2020

They was just polite and listened to me tell about my car being stolen and the ripped out my cArpet and they was able to put all back together More

by CRC3140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Ken Ganley Ford Norton responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Benya, John, and the team, and don't hesitate to let us know if we can be of further assistance.

September 07, 2020

I was very helpful when we’re buying parts Ganley is just a very very good leader ship we enjoy doing business with them at equipment sales and service they are the best More

by ESS forkliftESS forklift
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano
Sep 08, 2020 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Franco and John here at Ganley Ford.

September 01, 2020

They got me in right away, and were very sufficient. They only took a couple hours to do my recall, and another dealer had said it would be 2 days. More

by CARL.CLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 02, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Carl! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 28, 2020

Service was very quick and the problem was fixed. Great service team and technicians.parts were ordered quick and we're there the next day More

by andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Ken Ganley Ford Norton responded

Thank you, Andy! We appreciate your business and our team looks forward to serving you again soon!

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