Ken Ganley Kia Clarksburg - Service Center

Worst service ever. They contacted me about a recall. I scheduled the appt. for the following week. They told me it would take about an hour to replace the recalled lig They contacted me about a recall. I scheduled the appt. for the following week. They told me it would take about an hour to replace the recalled light switch. I took off from work, drove 40 min 1 way, checked in, sat there 20 min. to find out that they did not have the switch in stock. I was told they had to order it and that they would contact me when it arrived. The service agent wasn't even apologetic. A good company would look at the up coming work load and verify they have the parts to complete the work for that job. They failed to do this and I wasted 1/2 of the day for xxxxxxxx and simply just took advantage of. This is xxxxing inexcusable in my book. It cost me gas and time away from work. I am a busy guy. I complained and asked for a tank of gas or a lunch voucher for my inconvenience and they refused. So they xxxxed up again as this is not the first bad experience that I have had with them. I will never buy another Kia. It's been nothing but headaches from day 1. They could have contacted me ahead of time to reschedule if they had done their due diligence but they FAILED!!!! More

Always greeted with a smile and taken care of in a timely manner. Dealership takes pride in service. manner. Dealership takes pride in service. More

My recall service visit was quicker than the estimated time. The staff was courteous and answered all questions. time. The staff was courteous and answered all questions. More

Quick fast efficient and affordable. Great service , professional people. Would recommend to anyone looking for a professional experience. Great service , professional people. Would recommend to anyone looking for a professional experience. More

Got us in fast and easy! Super friendly staff! Fixed our recall with no questions asked! Super friendly staff! Fixed our recall with no questions asked! More

Always great service. From buying to maintence they are on their top game. Good job From buying to maintence they are on their top game. Good job More

Sales was a pleasure to work with when I bought my car 5 years ago, and they continue to take great care of my car for every service visit. Their center even has a children’s room which has been wonderful a years ago, and they continue to take great care of my car for every service visit. Their center even has a children’s room which has been wonderful as my young toddlers grow. More

Friendly staff, great team to work with! They are very transparent with pricing, no surprises! They are very transparent with pricing, no surprises! More

Always friendly and accomendating. They always tell you approximately how long the service will take. They always tell you approximately how long the service will take. More

Quick service , can always get an appt when needed for oil change/tire rotation. Never a long wait oil change/tire rotation. Never a long wait More