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514 Reviews of Ken Ganley Kia Mentor - Service Center
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October 18, 2021
Air conditioning hose was blocked; quickly fixed, great communication, very affordable. Also did inspection and added air to tires. Very pleased! communication, very affordable. Also did inspection and added air to tires. Very pleased! More
by ForteGT2
Employees Worked With
Zachary Piotrowski
September 08, 2021
Went for 45K Optima service. It was terrible! Was told their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to d their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to do. Their other worker told me they don't have time to look at anyone's manuals. I thought that was absurd and insulting to the customer. I also asked to have door hinges lubricated. It apparently wasn't done, since the hinges still looked dry afterwards. I had to go and buy grease/lube at the auto parts store, and did it myself. Finally they agreed to a price of about $95. They wanted to push this fuel induction service on me. My car runs great, I've religiously maintained it, and it only has 45K miles (1/3 of it freeway), so why would they say I needed fuel induction service? That is crazy! After they said "fuel induction service, I said I would only agree to the use of Techron addidtive. The service writer didn't even know what Techron was--even though Mentor Kia has used that before on my car during routine service. Then the other worker said the Techron has to come from the Parts Department, and they weren't sure if they could get it, and weren't sure if I could have the technician install the Techron. That, too, is crazy! I think I will go elsewhere for service(s) from now on. I would recommend motorists to stay away Mentor Kia. More
by golden boy
Employees Worked With
Kara, also Unknown other worker
September 07, 2021
My vehicle was there for 9 weeks. Still not fixed. Never communicated with me as to what was going on. I would leave messages, no one would return calls. communicated with me as to what was going on. I would leave messages, no one would return calls. More
by Cindybair
Employees Worked With
Tim, service manager
May 19, 2021
You have a gem in Kelly and Mike. Very friendly and knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. knowledgeable. Very accommodating and always delivers what has been promised to me or my wife. More
by Mikey
Employees Worked With
Kelly and Mike
May 07, 2021
Very disappointed. A 2:00 appointment for an oil change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. change/recall updates have taken over 2 1/2 hours. It’s 4:30 and I’m still here! Might have to check out Preston KIA next time. More
by gina
Employees Worked With
Nate
January 30, 2021
The service department was friendly and knowledgeable. They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahe They repaired my power window in under 24 hours. The rushed delivered the part and got it installed before I went to work the next day, which was ahead of schedule. Overall a good experience. More
by Brian A
Employees Worked With
Nathaniel
January 28, 2020
Phenomenal Service I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sor I want to thank Service Rep Melissa and Fixed Operations Director Scott Williams for their help! I arrived without an appointment because my 2014 Sorento was having unexpected engine problems. The Service Department Team was able to get me into the repair schedule, identify the problem, and resolve the issue in a timely and professional manner. With the quality of service and care they provided I will now have all my Kia service done in Mentor and will purchase my next Kia (within approx. 12-18 months) from the Kia Mentor Dealership. Thanks again for all your help. ps - my friend who followed me up to the dealership was so impressed with your service he now wants to sell his Toyota and buy his next car from Kia Mentor. More
by GOEB1148
Employees Worked With
Scott Williams & Melissa
January 23, 2020
Excellent service and wonderful workers. Helped with everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! everything needed. While my car needed fixed they gave me a rental with no questions asked. I would recommend mentor Kia service to anyone! More
by Dannell
Employees Worked With
Amber Burnett
