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Ken Ganley Kia Mentor
Mentor, OH
1,699 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 547 service reviews
April 25, 2026
This experience was exasperating. My car was completed within 45 minutes of my arrival. What I had to wait for was the middle man to complete my bill. When I arrived I gave him a coup My car was completed within 45 minutes of my arrival. What I had to wait for was the middle man to complete my bill. When I arrived I gave him a coupon. After going and asking him twice for my bill, he brought it to me without the discount. I then waited for him to complete the bill with the discount. I was at the dealership for 2 hours. I got to hear “You’re my favorite customer,” several times but I did not feel like it after waiting an extra 1 and 15 minutes. I asked if my tires were rotated and was told yes but my bill says the air pressure was checked and says nothing about a rotation. I was disappointed in the service I received. More
by spookercat10
Employees Worked With
Todd
April 22, 2026
Took car in for routine oil change. Picked it up and check engine light comes on literally during the 15 minute drive home. Management said the light was on when I brought it in, which Picked it up and check engine light comes on literally during the 15 minute drive home. Management said the light was on when I brought it in, which it wasn't. Asked them to resolve issue and they refused. Approached things very politely and management was very condescending. Told them I've been a loyal customer for years. And that car was running perfectly fine before dropping it off, so clearly something happened. They refused to do anything about it. It's too bad, since I'll never go back there. Probably lost $75-100k in new car sales with my family over the next decade. Hope it was worth it for them. More
by MikeB
April 14, 2026
Took my car in to replace flat tire. They were able to change the oil too. Gave me a ride to work and picked me up when my car was done. Extremely polite staff. Even washed my car. H They were able to change the oil too. Gave me a ride to work and picked me up when my car was done. Extremely polite staff. Even washed my car. Highly recommend Ken Ganley Kia. More
by Laura
April 07, 2026
My car was there for 6 months No contact with dealer called 50000 times Wrote a bad review and they called me right away Called me to tell me it was ready for pick up and it wasn’t had to get an ube called 50000 times Wrote a bad review and they called me right away Called me to tell me it was ready for pick up and it wasn’t had to get an uber home And then I left another review and they said the car was flooded blah blah blah just surprised they haven’t tried to pay me to get my review removed Service center is a joke don’t waste your time go elsewhere. I can’t speak on the sales side just the service center is horrific More
by Nino
February 16, 2026
Marques was exceptional in service. Provided all information necessary and requested, made my experience clear and concise while alleviating any pressure or stress in the decision makin Provided all information necessary and requested, made my experience clear and concise while alleviating any pressure or stress in the decision making process. Id recommend. More
by Malikbradley47
Employees Worked With
January 26, 2026
I felt that I had to wait a bit to long to get checked in and I was the first one there and I was the first one there More
by fostersabrina501
January 10, 2026
Everyone there was very professional and friendly. I don't remember of the girl service advisor but she was great. I don't remember of the girl service advisor but she was great. More
by rclark1210
Employees Worked With
October 28, 2025
The service was great, and I really love how the employees were very welcoming, helpful, and friendly. employees were very welcoming, helpful, and friendly. More
by Kevahill93
Employees Worked With
Other Employees :
I don’t know everyone’s name, but they were great
