Ken Ganley Kia Mentor - Service Center

DO NOT BUY FROM THIS DEALERSHIP!!!! Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here be Bought car from another dealership. Great product! Great support from corporate! Unfortunately, we started having issues and took our vehicle here because it is closest to us even though it is a 45 minute drive. Did everything we were required to do to maintain our warranty coverage (changed timing belt at 60,000 miles, etc) Water pump blew up on the highway, car overheated, warped block...Car was towed to the dealership. Girl called from dealership and claimed our mechanic had stripped the block on the timing belt change. When we did not buy this story and contacted corporate they changed their tune and decided to do the repairs. Called to tell us car was ready. Made another trip to pick up car and explained that I would be picking up my son from college the following day and was it safe to drive. I did not want to be by myself in the middle of this long trip and have the car blow up again. I was assured car was safe for this trip. Drove down a block with my "repaired" vehicle and it started doing the same thing!!! Fast forward at least 2 head gasket changes, determined antifreeze was literally disappearing..dealer claimed it was an "air pocket" . Corporate determined the need for a new engine. Another trip to the dealer. Finally were given a loaner...good thing since it took 2 MONTHS for them to install the engine!! At 103,000 miles wheel bearing went bad on front passenger. Fully covered item under our extended warranty (Zurich...a GREAT company) Took to dealership and they tried to sell us $650 brake job before they would do the work because pads were a little worn!!! I had to explain to them that I did not need this work done at this time and when I did I could do the work at home for $20 and to just fix the wheel bearing. Called corporate to inform them of the situation. Waited 4 HOURS in the waiting area and watched all kinds of people come in for oil changes and car washes and be told all of the terrible things that were wrong with their vehicles that needed to be done. If all you need is an oil change, car wash, or their most popular the "cabin air filter" then this is the place for you! The day following the wheel bearing incident received a message from Keith Marino stating he had something important to discuss. After playing phone tag finally spoke to him on the phone and was informed that after meeting with the dealership owner, CEO, staff, service managers, service staff, and every other person who has anything to do with Mentor Kia, I was informed THEY ARE NO LONGER INTERESTED IN SERVICING MY VEHICLE AND I WAS NOT WELCOME IN THEIR DEALERSHIP BECAUSE I CALLED CORPORATE!!!!!!!!!!!! (long story short...these people are xxxxxxxx and do not stand behind their product) Their cars cost a lotta money...SO DON'T BUY EM! More

Blue tooth microphone replacement. Service was great, problem was solved. Happy that the blue tooth can be used. Service department is awesome, never have any problems with them. Car wa Service was great, problem was solved. Happy that the blue tooth can be used. Service department is awesome, never have any problems with them. Car wash was a perfect ending! More

Disappointment Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a bra Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a brand new car. It's not August. Brought my car in Wednesday to get repairs and asked about my keys. No call back. Was promised a rental and then when I came to drop the car was told I would have to pay for one. So sat in the rain waiting for a ride. Had to post a bad review to Facebook to even get a single response back. They set me up in a rental and told me they would order me a new key which would take 3-4 days. That was on Wednesday. It's now Tuesday. Called the service department. No one answered. Left a message yesterday. No call back. They still have my car. One week to make a key. One week. I've never been more sickened by the lack of customer service in my life. I buy a new car ever couple years and never again will I buy a car from this dealership. Going back to classic. I should say RUNNING back to Classic asap for REAL customer service and a dealership that actually cares about its customers. What a HUGE disappointment. More

Like Being at Home I love having my car serviced at this Kia in Mentor location. I've always been met like a friend instead of a customer. I will not go any where to hav I love having my car serviced at this Kia in Mentor location. I've always been met like a friend instead of a customer. I will not go any where to have my Kia serviced. I also love the care they take when something other than the service you've asked for is pointed out. It could make the difference between having a dependable car or not. Thank you Mentor Kia.. More

Heard a noise. Heard a noise and it was my front brakes. Great job getting my brakes fixed on the same day!! My car drives so much better! Heard a noise and it was my front brakes. Great job getting my brakes fixed on the same day!! My car drives so much better! More

Very unprofessional! I called today to take my vehicle in for service due to an electrical issue I have had since I bought the vehicle. Connie took over the call because I I called today to take my vehicle in for service due to an electrical issue I have had since I bought the vehicle. Connie took over the call because I was informed I would have to pay for my rental which was not part of lease agreement. Connie was very rude and kept implying I was interrupting her when in fact she would ask me a question then cut me off. I asked to talk to the sales manager numerous times and she denied to transfer me to talk about the rental agreement I was promised at purchase. Connie's response was the sales manager is the one who implemented the new rental rates! I expressed my concern of safety due to my vehicle just powering down during operation and asked about liability since I have expressed concern and have brought the vehicle in over the course of the last year for the issue... Connie replied if something happened to my son and I it would be on me because my contract does not state a rental is part of the warranty. A rental is part of my warranty and always has been. Connie also tried putting the blame on me saying I have not brought the vehicle in for this issue in over 6 months when my vehicle was just there 4 months ago and I called them 2 weeks ago and never received a call back. Connie asked me why I didn't call back yet again putting it back on the customer... Her attitude is very upsetting! I stated my concern over paying for a rental because her rule of thumb is 20 a day unless we can duplicate the issue expressed and Connie advised she cannot help me then. My concern with paying is simply that they have not duplicated a problem even though one clearly exists! All in all I hung up and called the sales manager and he did inform me that in fact any time I have an issue and my vehicle will be with service more than 8 hours I am entitled to a rental. Not only did he understand my concern he also had a gentleman drive a rental out to me to avoid putting my son and myself in any danger. While happy with the sales manager, I am not at all happy with Connie. I would recommend to deal with Amber in service she has always tried to help. I also think Amber would make a much better service manger she is very professional and customer oriented. More

tire change just came in for flat repair and everything was ok. Was able to come in without an appointment. Came to see if my regular dealership was on the up and just came in for flat repair and everything was ok. Was able to come in without an appointment. Came to see if my regular dealership was on the up and up. More

Wouldn't give up There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and c There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and corrected. The team cared about my time and inconvenience and did all that they could to make the situation resolve quickly. I appreciate all that Dan and his team does to resolve issues that do not happen often, but when they do, they are taken care of quickly and professionally. Thank you More