Ken Ganley Kia of New Port Richey

Perfection in Service Service was completed in a timely manner. I was kept abreast of the progress. Waiting is never a problem, fine amenities, comfortable seating. Staff a Service was completed in a timely manner. I was kept abreast of the progress. Waiting is never a problem, fine amenities, comfortable seating. Staff always available to resolve any issues. More

Nothing spectacular about this business Website doesn’t work, so you have to rely on Cargurus. We had a very nice salesman’s who was not trained at all on the companies policy’s and proced Website doesn’t work, so you have to rely on Cargurus. We had a very nice salesman’s who was not trained at all on the companies policy’s and procedures. I do not blame that individual at all for our lack of enthusiasm with the dealership. He did everything within his means to assist us. The problem is management did not train him and it shows badly on them. 2nd issue is pricing. Apparently the pricing on car Gurus is not black and white. They have rebates the store offers to get to this price which is very misleading. 3rd the process is sooooo slow. They have procedures that really drag the process along. For example waiting while the salesman puts gas in car after starting paperwork. The store was not busy at all yet the process took a long time. I will honestly say had it been busy and process was slower we likely would have just left. It was ridiculously slow. Bobby in finance was the only one that was quick and seemed to value our time and we appreciated it. More

Amazing staff! We are so glad that we drove an hour to this dealership to get our 2019 Kia Optima. They made the deal work for us and we are blown away with the resu We are so glad that we drove an hour to this dealership to get our 2019 Kia Optima. They made the deal work for us and we are blown away with the results. I would highly recommend them! More

Friendly and professional Everyone was very friendly and professional, they assisted us with test driving 3 vehicles. Helped with making decisions on warranties etc. We will de Everyone was very friendly and professional, they assisted us with test driving 3 vehicles. Helped with making decisions on warranties etc. We will definitely be referring anyone to this Kia dealer! Thanks! More

Great place to buy These were some friendly salesmen! They were upfront from the beginning. The whole process was easy and they encouraged us to compare and they would h These were some friendly salesmen! They were upfront from the beginning. The whole process was easy and they encouraged us to compare and they would honor any deal we found anywhere else. The people in the back dealing with the title and registration could be much better, but the sales team were awesome. More

Long wait. Good amenities. 2 hours for an oil change is too long, especially when labor is normally less than 1 flat rate hour. Also witnessed a service advisor hit the Do Not E 2 hours for an oil change is too long, especially when labor is normally less than 1 flat rate hour. Also witnessed a service advisor hit the Do Not Enter sign in the service lane with a white van. The service advisor did not even check to see if there was any damage to the white van and proceeded to move the van towards the bays after moving the sign. Not sure the name of the service advisor but he was reckless. It was also not the first vehicle he was driving recklessly. Thank goodness he wasn't my service advisor. More

In short, Tony my sales rep was friendly and honest I felt that I was treated fairly and I really appreciated that. Tony, my sales rep was very knowledgeable about the car (SUV) and took the time to exp I felt that I was treated fairly and I really appreciated that. Tony, my sales rep was very knowledgeable about the car (SUV) and took the time to explain all the features. My overall experience was a good one and I would definitely recommend Friendly Kia and also return for another vehicle. Also, I was pleased with the speed of getting the paperwork completed by Bobby the finance guy. 😊 More

Great service visit!!! Everyone was very friendly and helpful. Especially David, who went out of his way to make sure I was taken care of in a timely and efficient manner. Everyone was very friendly and helpful. Especially David, who went out of his way to make sure I was taken care of in a timely and efficient manner. More

Excellent customer service I have been buying from this kia location for 15 years and have just bought my 4th vehicle from them a 2020 soul and will go no where else the custome I have been buying from this kia location for 15 years and have just bought my 4th vehicle from them a 2020 soul and will go no where else the customer service is above all others. It is impeccable. Thanks to Craig London on his 2nd day for helping me purchase my vehicle his first sale. He was a bit nervous but watching the other team members help him out just shows their commitment to eachother that then gets transferred to you as a customer. I bought another soul and hope to one day afford my dream car the Sorrento and guess where I'll go to buy it...none other than Friendly kia where they truly do treat you like a personal friend with only the best intention for your needs. More

Verification of MPG submission for Kia Soul and tire pressur I stopped in without appt and Cody got me in and out in less than 15 minutes. Tire pressure lite was on and they fixed that and checked pressure all I stopped in without appt and Cody got me in and out in less than 15 minutes. Tire pressure lite was on and they fixed that and checked pressure all around and he verified my MPG submission for my 2012 Kia soul. More