Ken Ganley Kia of New Port Richey

OUTSTANDING VISIT I was greeted right away. Cody my service rep., walked me through the whole process letting me know where we stand and how much longer it would be. I was greeted right away. Cody my service rep., walked me through the whole process letting me know where we stand and how much longer it would be. The waiting area was clean, comfy, free internet, donuts, that day's newspaper, and plenty of seating. Every employee that walked through the waiting area went through with a smile on their face (must be a great place to work)!! More

Hyundai Santa Fe Purchase. I have no complaints. I was treated respectfully by Mr. Donald Smith who took time to see that I understood the complicated electronics which are so p I have no complaints. I was treated respectfully by Mr. Donald Smith who took time to see that I understood the complicated electronics which are so prevalent in todays cars. More

recall & oil change My car had 2 recalls - only 1 was done along with my oil change. Other recall for wires they ordered so i will need to go back to have done . I wa My car had 2 recalls - only 1 was done along with my oil change. Other recall for wires they ordered so i will need to go back to have done . I was told that I needed my filters changed and told service rep that I would have my husband which out / replace. But I am not seeing which filters needed to be replaced there was more than 1 and not listed on my receipt ? or an email with filter information It notes several things that weren't even done . It was raining so there was not car wash done yet it say's it was along with door jams cleaned etc... More

They have an amazing team @ Friendly kia Great Dealership. Positive Attitudes. Amazing Customer Service Skills. I’m glad I chose friendly Kia, because of them I now drive a 2017 Kia Optima, m Great Dealership. Positive Attitudes. Amazing Customer Service Skills. I’m glad I chose friendly Kia, because of them I now drive a 2017 Kia Optima, much better than my old ford. Thanks again Kia. More

Great fu Harry went beyond to get my issue taken care of. Received a fu call on status not affiliated with any other Kia dealerships. Good job Harry Harry went beyond to get my issue taken care of. Received a fu call on status not affiliated with any other Kia dealerships. Good job Harry More

Frustrated When I purchased my van, whoever resurfaced my rotors did a terrible job. I had to bring it back within weeks to have them shaved down again. In ym ac When I purchased my van, whoever resurfaced my rotors did a terrible job. I had to bring it back within weeks to have them shaved down again. In ym account it stated clearly that due to this I was to have my rotors REPLACED if they caused vibrations again. I called and set up my appointment and was told the rotors were in stock and that the appointment should take about 1.5 hours. I arrived for my appointment and waited with my two toddler. After 1 hour and 15 minutes, Chad came out to tell me my rotors would be resurfaced. I explained to him I was not going to agree to that and that they'd already been resurfaced twice. He continued to argue with me in the waiting room. After he said he would go check, another man came out and was helpful. He made sure I had the rotors replaced and set me up in a rental so that I didn't have to wait as the new rotors wouldn't arrive until 4. He, as well as the woman who gave my kids coloring books and lollipops were amazing! While they did help, I am still frustrated at Chad as well as the fact that I had to drive back and forth since they didn't have the part. When I made the appointment the woman in parts said it was in stock. Was the plan to try and resurface them all along? Why lie and say they were in stock if they weren't? Living in Plant City, it takes 1.5 hours to drive each way. With a 3 and 4 year old in tow, you could understand the inconvenience. We will not be returning nor will I recommend. More

Hands down best dealership in the Tampa Bay area We have just purchased our 2nd vehicle from Friendly. The folks at friendly make the car buying experience an absolute joy. They will work hard to ens We have just purchased our 2nd vehicle from Friendly. The folks at friendly make the car buying experience an absolute joy. They will work hard to ensure you get exactly what you want. We gave them a vehicle and a payment range and now for the second time they net those requests the first time. No haggling, no BS, and absolutely no pressure. After dealing with a dealership close to home on Friday and not getting what we asked for and a much higher payment, we decided to drive 1 1/2 hrs to New Port Richey on Saturday and left with a new car within the payment range we requested. The team at Friendly is 2nd to none. Bill Sizemore was our salesman for both vehicles and I’m certain if you buy one from him you won’t ever buy from another. Again thank you to the entire Friendly team. More

Great people, great, timely service From the moment I dropped off my car, David Quinn was great, knowledgeable, and very friendly. Although they couldn't fix the car that day, they gave From the moment I dropped off my car, David Quinn was great, knowledgeable, and very friendly. Although they couldn't fix the car that day, they gave me a loaner and David did an excellent job of tracking my repair Bd keeping me informed. The car has never run better!!! More

Need to expand Your service department could even be better if the wait time was shorter. Over an hour for an oil change is a little much. Maybe add quick bays just Your service department could even be better if the wait time was shorter. Over an hour for an oil change is a little much. Maybe add quick bays just for oil changes for easy and fast in and out service. More

Headlight and alignment check Staff was professional and courteous. Friday the alignment was checked to my satisfaction and Saturday the melting headlight connections were fixed. I Staff was professional and courteous. Friday the alignment was checked to my satisfaction and Saturday the melting headlight connections were fixed. It gave me my confidence back so I can drive with no more worries. More