Ken Ganley Kia of New Port Richey

Thorough and timely. I arrived ten minutes before my appointment and took me right in. David my service coordinator was friendly and very helpful. My Sorento needed some s I arrived ten minutes before my appointment and took me right in. David my service coordinator was friendly and very helpful. My Sorento needed some software updates and some minor Service attention. I received my vehicle back in a timely manner. It seems to run much smoother. More

Very pleasant experience. They were very busy but my wait time was reasonable.The service person was very helpful and explained everything they did to my 2018 Soul in detail.I They were very busy but my wait time was reasonable.The service person was very helpful and explained everything they did to my 2018 Soul in detail.I would definitely recommend to others. More

Property taken Initially I would say this was a great experience as I drove 20 miles each way when I have a Kia dealership less the 1 mile from my home. Todd was ext Initially I would say this was a great experience as I drove 20 miles each way when I have a Kia dealership less the 1 mile from my home. Todd was extremely helpful, attentive & friendly. Unfortunately I had 2 issues the first being my trunk was leaking & I was assured it was under warranty so I drove back & left my car to be fixed, after the trunk was fixed I was notified that it wasn’t under warranty & would be required to pay. First my car is in exceptional condition so highly doubtful it was something I did and 2nd my 2003 Kia also had an issue with the trunk leaking. So I picked up my car & paid the fee. Well the next day I needed the jumper cables that were in my trunk when dropping my car off however they were no longer there. I called Kia 3 times & all 3 times asked to have Todd call me, It is now June27 and I still have not heard from anyone in regards to my jumper cables. I also would like to add that I was notified by Kia prior to my calls regarding jumper cables, Kia called me asking if I had seen a sun pass that was in the loaner car that was given to me while my car was being fixed. Due to these 2 issues I will probably take my car to another dealership for repairs! More

Problem solved After 7 visits to 3 Kia dealers a steering problem on my 2015 Optima seems to be finally fixed. Haven’t taken it out on the open road yet but the sho After 7 visits to 3 Kia dealers a steering problem on my 2015 Optima seems to be finally fixed. Haven’t taken it out on the open road yet but the short distances it’s been driven it appears to be fixed! More

No high pressure! Friendly Kia, says it all in their name. Everyone there treated me as a person and not just a customer. I wasn't rushed to make my decision. Friendly Kia, says it all in their name. Everyone there treated me as a person and not just a customer. I wasn't rushed to make my decision. More

My experience I had received a reminder email about service coming up on my car. I called, scheduled an appointment without any problem. I received a reminder email I had received a reminder email about service coming up on my car. I called, scheduled an appointment without any problem. I received a reminder email the day before my appointment. I arrived promptly at my appointed time and was immediately assisted. We went over what I was going to have done and he told me my services would run around 2.5 hours. I told him that wasn't a problem and he showed me the waiting area and told me about the refreshments freely available. A little over an hour later he came and told me what else they found that my car might need, which were items that were needed, based in my mileage, and after discussing same he told me that I should be out of there in less than 90 minutes, which, I was. I was treated by all employees courteously and professionally. The reception area was clean, maintained, and stocked with beverages, donuts, and crackers. Wi-Fi was available. I was very pleased with my service. More

Service Everyone was super friendly. The waiting area was clean with snacks n drinks. My son was given coloring books, crayons, suckers and a light up toy. H Everyone was super friendly. The waiting area was clean with snacks n drinks. My son was given coloring books, crayons, suckers and a light up toy. Harry was my service contact, he was awesome and kept me up to date. More

stingrr lease The entire auto/leasing process took 31/2 hrs. This is not slower or faster than all car dealers I have utilized, but the process has not gotten faste The entire auto/leasing process took 31/2 hrs. This is not slower or faster than all car dealers I have utilized, but the process has not gotten faster since 1970 More

informed My service tech Harry was very polite, friendly and prompt. He kept me informed about my service and answered every question I asked about my service. My service tech Harry was very polite, friendly and prompt. He kept me informed about my service and answered every question I asked about my service. He is an asset to Kia. I definitely would ask for Harry again. More

Highly satisfied with my visit I have to say for once I am highly satisfied with their service department in the past they have made mistakes and messed up on a few things But this I have to say for once I am highly satisfied with their service department in the past they have made mistakes and messed up on a few things But this time they did a superb job cannot be any happier More