Ken Ganley Kia of New Port Richey

Great customer service Great customer service, timely service and overall great experience, hospitality waiting area, only thing was missing car wash service which was not p Great customer service, timely service and overall great experience, hospitality waiting area, only thing was missing car wash service which was not provided at appt. More

J.B. was awesome!! JB walked us thru the process step by step. Finance guy was great as well helping my wife and I to get the best interest rate. JB walked us thru the process step by step. Finance guy was great as well helping my wife and I to get the best interest rate. More

Honesty and informative Darnell was very informative with my options, honest with what and why for best deal, Darnell took his time showing me all the functions. Came with in Darnell was very informative with my options, honest with what and why for best deal, Darnell took his time showing me all the functions. Came with in my price point. Not sure who did the closing contract work, he was excellent also! More

great service service was prompt, friendly and appointment was easy to make everyone is always friendly and keep you up to speed on the progress of your car service was prompt, friendly and appointment was easy to make everyone is always friendly and keep you up to speed on the progress of your car More

Superb service!! Our experience was nothing less then perf! The deal was better than expected and we were treated like family. We got a great rate and more car for our Our experience was nothing less then perf! The deal was better than expected and we were treated like family. We got a great rate and more car for our dollar. Our salesperson Steve Shambaugh was patient, helpful and most importantly, not pushy. Once we bought the car he went over every feature with us and made sure we were comfortable with the car. We are extremely satisfied and would highly recommend Friendly KIA!! More

Great service I had a great experience with my oil change service. David, the man who helped me was perfect. He did everything right and explained all that was done I had a great experience with my oil change service. David, the man who helped me was perfect. He did everything right and explained all that was done and future insight that also needs to be done. However, to no fault of David, the service took 2 hours for an oil change and wash when I had made an appointment. It shouldn’t ever take that long for a simple oil change and wash. More

They went above and beyond to make the deal happen The people at Friendly Kia really went above and beyond any normal or reasonable expectations to give me a great deal on the exact car that we wanted. The people at Friendly Kia really went above and beyond any normal or reasonable expectations to give me a great deal on the exact car that we wanted. I cannot thank them enough for helping me out. More

Nice experience Traveled from Lakeland to have our first scheduled maintenance done. Overall a very nice experience. We went early on a Saturday morning and the servi Traveled from Lakeland to have our first scheduled maintenance done. Overall a very nice experience. We went early on a Saturday morning and the service department was fairly busy. The staff was very helpful. We were told that it would take around an hour and a half to have the vehicle serviced and washed. Everything was completed within 45 minutes. More

Amazing sales support, Sub par vehicle detailing. I was absolutely thrilled with my salesman, Vince. If I was rating him alone, He would get all the stars I could give him. Thank you Vince for a great I was absolutely thrilled with my salesman, Vince. If I was rating him alone, He would get all the stars I could give him. Thank you Vince for a great experience. My biggest complaint that I had was the time I had to spend to do the transaction. We arrived on a Saturday at 11:22 am. We had already negotiated on the price with the internet sales department. I came with a check printed out check for the exact amount. After the test drive that took less than 7 minutes, I asked one of the sales managers how long this would take and he said under an hour. I ended up driving my purchased vehicle off the lot at 1:23 pm. I had already gotten an insurance quote from Progressive and they had the VIN number. Vince called them, answered a few questions, handed the phone to me, I confirmed a few things and done. In less than four minutes I had full coverage on the car. A little while later, I went into the finance managers office to sign lots more papers. It was there that I confirmed that the dealership was making even more profit on the tag transfer and title process, The vehicle is titled in Leon county, FL. a tag transfer runs $7.60. A title transfer is $86. I was charged over $300 at the dealerships. I suppose that's why people call them "stealerships". There is already a $899 "dealer fee" that isn't disclosed in the advertising on the price of the car. They then feel the need to peel their customers even more on inflated extraneous fees. The holdup after that apparently was the car detailing department. The detailing department had the vehicle in their possession for over a full hour at that point. I do realize it was a busy Saturday with lots happening but the mistakes made by the detailing department were pretty onerous. a little after 1:00 pm I asked Vince what was happening with my car. He told me that they had completed detailing it and that they were filling it up with gas to give me a full tank. I walked over to the windows and sure enough, there was my car across the street at the Shell station. Only, nobody was filling it up. We waited and watched. Ten minutes later an employee came out of the store and started filling. A couple of minutes later, he had apparently stopped filling but was just hanging out by the pumps. The car prep manager let us know that they found some stuff on the seats and that it was taking a little longer to get it cleaned. This was after the car was parked at the gas station. I resisted the urge to ask him if they were cleaning the seats across the street. A full 18 minutes after we spotted the car at the gas station, he finally starts the car and drives it back across the street. Me and my dad had been joking about "typical dealer crap". No dealer anywhere in my experience ever values the customers time once the deal is done. Well, anyway, the car was back on the lot and I was ready to drive off. While they were doing a few last minute touch-ups, I checked a couple of things I hadn't earlier. Things like making sure the spare was in the vehicle and inflated, etc. When I popped the trunk, it was a mess. Empty soda and water bottles, Confetti, A package of lug nuts, Legos. The prep manager expressed disgust and apologized. He took the floor mat with all the crap on it to be cleaned. He came back and replaced the trunk mat and I was able to drive the car off the lot. LOVE the car. Thought the sales department was top notch. Was disappointed with some of the crap fees and prep department work. More

great first time experience Went to look at the Kia Sorento and had a great salesman Greg Lapina who helped show me what they had and answer all my questions. There was no pressu Went to look at the Kia Sorento and had a great salesman Greg Lapina who helped show me what they had and answer all my questions. There was no pressure, just a good experience. The rest of the transaction went smoothly and all involved were pleasant and helpful and explained every step. More