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Ken Ganley Kia of New Port Richey

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
4,921 Reviews
There isn't a better brand than Kia, and there isn't a better place to buy them than Ken Ganley Kia of NPR. We believe in the Kia products that we sell and in the team that we have brought together to supply them here in New Port Richey. We have a huge selection of over 600 new Kia vehicles. No matter what you need, Kia will be there for you with their wonderful cars, SUVs, crossovers, and minivans. At Ken Ganley Kia we serve all of Pasco County and many other areas throughout the Tampa Bay area of West Central Florida including Wesley Chapel, Tampa, Clearwater, Spring Hill, St. Petersburg, and countless other communities. We also have a wonderful selection of high-quality used vehicles that will fit into any budget. If you are looking for a place to get your Kia service and warranty work done, then you have come to the right website. We can handle any service or maintenance that your Kia may need.
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5819 U.S. Hwy 19

New Port Richey, FL

34652

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Showing 4,921 reviews

March 17, 2021

Very friendly and communicated well. Quality of the work was very good. Everything was explained to me in a way I could understand and all work was done in a timely manner. More

by Awsimokat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
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Mar 17, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for trusting us to get the job done! We look forward to seeing you at Friendly Kia the next time you bring your vehicle in for service!

March 17, 2021

The facility is old, small and congested. It is not easy to get in and out of the service area. I have had several bad experiences at this service center and keep giving feedback and additional chances to m More

by scanman43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Dimaggio
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Mar 31, 2021 -

Ken Ganley Kia of New Port Richey responded

This review is very disappointing to receive. We want the most for our guests, and it is concerning to hear that this has not been better reflected in your time working with us. I assure you that we will keep this feedback in mind moving forward. We are currently under construction which hopefully will alleviate all your facility concerns. We have grown because of outstanding customer service, and the new facility will be a big plus for customers and employees. I need further information from you to address individual employee attitudes. I understand that we have lost your business, but if there is anything more I can do to assist you or improve your experience, please do not hesitate to give me a call directly at the cell number listed below. Thank you, John Gilliss - Owner - 727-877-3368 cell 727-641-3930.

Mar 31, 2021 -

scanman43 responded

John, I have purchased 3 vehicles at your dealership and have been very happy with all 3 of them. I will disagree with you that your growth has been due to customer service. I believe the Kia product sells itself and is an outstanding value. I have had a drunk sales rep that was sent home in the middle of one deal. A prior Service Manager who was so unprofessional and devious it almost ended up in a fist fight. Condescending service advisors who act as if you are bothering them when you ask a question or point out an issue. One was also on his cell phone with his girlfriend while walking my wife out to her car when she was picking it up, delaying her departure while he finished the personal call. We have also used your car wash many times and have always been very happy with the results. Ironically, whenever we have it washed when it is in for service it is never done well at all. We even pay extra for the gold service and the car is not even vacuumed. It is obvious that when you are at the car wash with your vehicle and tipping the attendants, the work is outstanding. When a car is brought over from the service department for washing it is a horrible result. Also, regarding your new facility construction, I would strongly suggest you keep it clean. One of the biggest problems with your current facility is that it is often filthy, specifically the restrooms. They are horrendous every time I am there. I have given you personally some feedback over the years of my experiences there in an honest effort to help. While there have been some improvements in personnel it is clear that there is a long way to go and frankly I am done waiting for results and have come to the conclusion that your staff just does not know how to make the necessary improvements or they do not care. Either way, my wife and I will no longer be subject to the treatment we have received from your staff.

March 17, 2021

They financed me after surrendering a vehicle 4 years prior at 6%. I was very happy to drive a new Soul away in less than 3 hours. This was 2years ago. The service department is knowledgeable and the pri More

by dorrasbow17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for the review! It is always a pleasure to assist you here at Friendly Kia, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

Mar 18, 2021 -

dorrasbow17 responded

Thank you !

March 17, 2021

Very attentive, friendly and helpful. Our son bought his first brand new car and he was so excited once he had picked it out. Everything went very smoothly and quick because he also had to work that day, we More

by umckinney1809
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armani
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! We are honored that you came to us at Friendly Kia for your son's first brand new car, and we will certainly let our team know that you appreciate their help. We hope that your son continues to enjoy his new vehicle!

March 17, 2021

Harry took care of everything had no problems with the services time everything ran well didn't take that long price was right had no problems More

by RIDGEWOODBOWLING
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for trusting Friendly Kia to get the job done!

March 17, 2021

Got me into my car quick and easy. I didn’t feel pressured at all to get anything! Anthony was awesome !! Got me a great deal and great price for my trade in ! Thank you guys! More

by Karlee.pogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Tucker
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Karlee, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Friendly Kia, and we will certainly let Anthony know that you appreciate his help. We hope to see you again sometime!

March 17, 2021

Friendly Kia is one of the best places you could ever go to buy a vehicle. We LOVE our K5. Thanks Skye for help in doing a awesome job again for keeping us in our vehicles.... More

by tnkstock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Friendly Kia, and we will certainly let Skye know that you appreciate the help. Enjoy your Kia K5!

March 16, 2021

Great experience. They were able to get me the car I wanted for the price that I wanted. It was a quick process and they worked quickly and efficiently. More

by joshz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skye Cheney
Other Employees : Monica
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Mar 16, 2021 -

Ken Ganley Kia of New Port Richey responded

Josh - Thank you for the great review! We appreciate your support and are thrilled to hear that you found the right vehicle working with us. Congratulations on your purchase, and drive safely! We hope to see you back at Friendly Kia next time!

March 16, 2021

I went in for routine maintenance and staff was waiting for me and greeted me right away. I received quick and friendly service and work was done fast. No complaints. More

by cmeissner5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
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Mar 16, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for posting a review about your recent visit to Friendly Kia! We love to hear that you got back on the road in a timely manner. For all of your future auto needs, we will be here to assist you.

March 16, 2021

Very pleased with service,atmosphere and work being done in timely manner...Efficient and knowledgeable...I highly recommend and wish all businesses worked this way. More

by chaneycarol83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clarke
Report | Print
Mar 16, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for your business and your confident recommendation of our team! Your support means the world to us and we look forward to assisting you next time at Friendly Kia.

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