Ken Ganley Kia of New Port Richey - Service Center

The people who assisted. me were very helpful. The problem was sudden and unexpected. They very graciously worked me into what was obviously a very busy schedule. It appears t me were very helpful. The problem was sudden and unexpected. They very graciously worked me into what was obviously a very busy schedule. It appears they did a good job. I had no problems during my 2 day drive home. Everything seems to be working fine. Thank you. More

Always treated courteously by each employee I encountered. Requests were respected and were quickly adressed encountered. Requests were respected and were quickly adressed More

It took 8 months to get new trim in. It was finally in. Had to wait 4 hours at the dealership with my granddaughter because they didn't have a loaner car. Job done is unacceptable. There It was finally in. Had to wait 4 hours at the dealership with my granddaughter because they didn't have a loaner car. Job done is unacceptable. There is some black glue looking substance coming from one trim area all over my paint. In addition there is also a scratch in the same area. More

I took my vehicle there for service on a recall. I must say, although I was skeptical about going. The service was great and my car was fixed in a timely manner. Free of charge! I must say, although I was skeptical about going. The service was great and my car was fixed in a timely manner. Free of charge! More

Very courteous, efficient and welcoming! . From the initial drop off for service , as a walking,, to the check out the staff was phenomenal! Thank you. . From the initial drop off for service , as a walking,, to the check out the staff was phenomenal! Thank you. More

My purchase of a new 2023 Kia Sportage SX in early June of 2022 was smooth and efficient at only 2 hours as I had already researched and test-driven models. I put a lot of miles on my cars (100K on this o of 2022 was smooth and efficient at only 2 hours as I had already researched and test-driven models. I put a lot of miles on my cars (100K on this one) so regular maintenance is a must. I may do oil changes elsewhere during travel, and will install engine and cabin filters myself, but the dealer service has been outstanding and reliable so I use them often. Also, the continuity of the service advisor, Harry Parmar, has tracked recommended service items I had deferred on the previous visit. More

Your personnel in Service, Cashier, and at the Sales floor are customer focused and listen to customer concerns. Thank you. floor are customer focused and listen to customer concerns. Thank you. More

The immediate feeling that I was the most important person to everyone on I interacted with. I had no doubt my concerns were being handled by professional. The facility was amazing and the donut wer person to everyone on I interacted with. I had no doubt my concerns were being handled by professional. The facility was amazing and the donut were great with my hot cup of coffee. Thanks again for everything. It obvious to me that selecting Ken Ganley KIA to take care of my 2024 KIA Telluride was the BEST descion I could have made. More

I feel compelled to warn folks about the terrible experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my S experience I had at Ken Ganley of New Port Richie on June 12, 2024. Took my car in for an oil change and to have the theft protection added to my Sorrento. Ended up with a quote for lots of repairs - chose to make some of them. But the issue that occurred was with the simplest of car maintenance tasks - changing the oil. Within a mile of leaving the dealership, my oil light came on. On my way back to the dealership to see why the heck my oil light was on, the check engine light came on. After an inspection, the service manager told me that a bad oil filter (which they installed) was preventing oil from going to the engine. So....if you expect to have someone check to see if oil is actually going to the engine after an oil change, do not take your vehicle to this dealership for an oil change. The service tech attempted to give me a coupon for a free oil change in the future, but I demanded a refund for the careless and potentially engine ruining work they had done changing my oil as I will never return to any service center that cannot properly change the oil in my vehicle. So much for taking my Kia to the dealership for the best service - never again! Based on this experience, I will never return to this dealership for service or to purchase a vehicle. More