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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

4.5
208 Reviews

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 208 reviews

December 15, 2023

The service department does a great job accommodating my needs. They make sure they can get the work done according to my schedule. The car comes back freshly washed More

by nickfilipic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Courey Jr., Jim Waldrop, Fred Aboid, Frankie Greene, Ed McElhaney
Dec 16, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2023

I’m always able to get a convenient appointment. Service is excellent and Laura is great to work with. I drive 70 miles each way to continue service at Ganley! More

by silviat519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Dec 16, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Dec 16, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 11, 2023

Ken Ganley- Middleburg Hts has great service. I recently needed a tire checked for a slow leak. They found a nail and repaired my tire quickly and efficiently. They are professional, quick and More

by debroberts1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Dec 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Lincoln Middleburg Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2023

I went to Ganley for an oil change. The technician, Tom K was the best I’ve seen. He was efficient, thorough and even caught a recall we didn’t know there was. Also a shout out to Annet More

by sutyakc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom K. , Annette
Nov 29, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Nov 29, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2023

Asked for two minor problems to be looked at oil change. Both weren't fixed More

by matravers015
Workmanship
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for bringing this issue to our attention. We pride ourselves on maintaining the highest quality standards for our customers and we clearly did not meet your expectations. Please call us at 440-845-6000, ext. 4098. We would love to hear directly from you about your experience. We sincerely want to ensure your needs are met in a timely and professional manner.

October 28, 2023

Bought a 2022 bronco sport and could not be any happier with it and the people that I dealt with. I was in and out. I would definitely recommend 👍🏼 More

by Mbvalentine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie castro , Ron Courey Jr., Jim Waldrop, Fred Aboid
Oct 30, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 27, 2023

Dealership was very helpful and took care of the problems I had. Laura was fantastic and very friendly and made sure I was taken care of More

by Sandra1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 30, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Sandra, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2023

Always courteous, professional, and knowledgeable. They take good care of me and my vehicle whenever I bring it in for service More

by benedictdifranco
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Oct 31, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 11, 2023

Very poor customer service in the Service Department. Service Manager Frank Kelley is very rude and he needs to attend a Diversity and Equity Training if he want to continue his position. More

by Twin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Castro
Oct 11, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for reaching out to us. Our award winning Service Department prides itself in customer service. When something is not right, we will address it immediately. We would love to call you and discuss your issue. However, you did not leave any way for us to know who you are in your review. Please reach out to us at 440-845-6000 ext. 4098. We would love to hear from you.

September 04, 2023

I’m happy with the service and care I have received from Ken Gangley Lincoln. John Hern is a great caring Salesman. Honestly I leased my vehicle from a dealership closer to me that has yet to call me back a More

by jlsharpe
Recommend Dealer
Yes
Employees Worked With
John Hern
Sep 07, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Lincoln Middleburg Heights

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