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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

Overview
Reviews
Vehicles
4.7
264 Reviews
Call Dealership (440) 499-6871

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 264 reviews

November 13, 2023

Asked for two minor problems to be looked at oil change. Both weren't fixed More

by matravers015
Workmanship
Recommend Dealer
No
Employees Worked With
Service
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Nov 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for bringing this issue to our attention. We pride ourselves on maintaining the highest quality standards for our customers and we clearly did not meet your expectations. Please call us at 440-845-6000, ext. 4098. We would love to hear directly from you about your experience. We sincerely want to ensure your needs are met in a timely and professional manner.

October 28, 2023

Bought a 2022 bronco sport and could not be any happier with it and the people that I dealt with. I was in and out. I would definitely recommend 👍🏼 More

by Mbvalentine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie castro , Ron Courey Jr., Jim Waldrop, Fred Aboid
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Oct 30, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 27, 2023

Dealership was very helpful and took care of the problems I had. Laura was fantastic and very friendly and made sure I was taken care of More

by Sandra1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
Oct 30, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Sandra, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2023

Always courteous, professional, and knowledgeable. They take good care of me and my vehicle whenever I bring it in for service More

by benedictdifranco
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Report | Print
Oct 31, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 11, 2023

Very poor customer service in the Service Department. Service Manager Frank Kelley is very rude and he needs to attend a Diversity and Equity Training if he want to continue his position. More

by Twin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Castro
Report | Print
Oct 11, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for reaching out to us. Our award winning Service Department prides itself in customer service. When something is not right, we will address it immediately. We would love to call you and discuss your issue. However, you did not leave any way for us to know who you are in your review. Please reach out to us at 440-845-6000 ext. 4098. We would love to hear from you.

September 04, 2023

I’m happy with the service and care I have received from Ken Gangley Lincoln. John Hern is a great caring Salesman. Honestly I leased my vehicle from a dealership closer to me that has yet to call me back a More

by jlsharpe
Recommend Dealer
Yes
Employees Worked With
John Hern
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Sep 07, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Lincoln Middleburg Heights

August 31, 2023

the oil change and tire rotation was just great, and the car was the cleanest it has ever been upon leaving the dealership. More

by Larry Kennard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Janosik
Report | Print
Sep 05, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello Larry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Sep 05, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Larry, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2023

The problem still exist with the brakes on my vehicle. I told the sales person when I purchased the vehicle. More

by JOSETTABALFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Probala
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Aug 30, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Miss Balford, we have reached out to you. You bought your car in on 8/31/2023 and we worked on your brakes. We want to be sure you are satisfied with the repair. We look forward to hearing from you soon!

August 25, 2023

They were very professional and efficient. My car was washed too! I got in and out quickly! More

by Gotmyattention
Recommend Dealer
Yes
Employees Worked With
Laura, Rich Janosik
Report | Print
Aug 29, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 22, 2023

Great customer service everyone is so friendly and super helpful. Service department is very efficient and gets you out quickly More

by hvac4469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Waldrop, Rich Janosik, Eric Mercier
Report | Print
Aug 27, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Aug 28, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hvac4469, thank you for taking the time to leave us your response to our Staff's outstanding customer service!

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