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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,554 Reviews

1,554 Reviews of Ken Ganley Nissan Mayfield - Service Center

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September 30, 2021

Brent was able to get me in and out in under an hour for my 5,000 maintenance check. He was very friendly and this meant the world to me. Even during very busy times, I felt taken care of. More

by ABARNES5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Abarnes5, we are very happy to have provided you with such a positive experience!

September 30, 2021

I was in and out within an our. I ad an oil change and tire rotation. Friendly people who offered coffee or bottled water. I even got a car wash. More

by EMMAM1947
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Emmam1947, we are very happy to have provided you with such a positive experience!

September 28, 2021

Always courteous and fast. I appreciate them getting me in ASAP. Thank you as always! More

by LUCIAMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Korey Kainec
Oct 05, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 27, 2021

Terrible service. Bad attitudes. Non professional. Didn’t do the complete assignment. Nonchalant. Careless. No updates I had to keep calling. More

by williamskayla1500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Yurczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Williamskayla1500, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (440) 449-9500. We look forward to hearing from you.

September 27, 2021

Very friendly and HONEST staff . Never feel as though service that is. It needed is being suggested! More

by TERRIDAVIS5713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service advisor was top notch . Went over and beyond to explain what service was needed and why. Assisted with creating a service plan. Also put batteries in my key fob. Great service !
Oct 05, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 25, 2021

I won't go anywhere else! They are always friendly and do excellent work. Always a great experience. More

by tara.soederstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 23, 2021

The service was great and fast. They greet you with a smile and treat you with respect and kindness. More

by CHARLENERUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Korey Kainec
Sep 24, 2021 -

Ken Ganley Nissan Mayfield responded

Hi Charleneruff, we are very happy to have provided you with such a positive experience!

September 23, 2021

Amazing job! Brent kept me informed and was was able to work around my schedule. I highly recommend the service department for any repairs /maintenance. More

by courtney.rohrbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2021

Convenience and great see and service was explained and done in a timely manner. Very clean shop and nice snacks. More

by MARTYREED12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Kainec
Sep 24, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 21, 2021

Everyone there is very friendly. I forgot the service managers name but he was very helpful also. John, the used car manager is the BEST. Very helpful. Easy to deal with. More

by jemjvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Sestan
Sep 22, 2021 -

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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