Brent Johnson
Brent Johnson at Ken Ganley Nissan Mayfield

Brent Johnson

Service Advisor

Ken Ganley Nissan Mayfield

6060 Mayfield Rd
Mayfield Heights, OH 44124

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4.9
688 Reviews
4.9

688 Reviews

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688 Reviews of Brent Johnson

August 27, 2026

Dealership Rating
Employee Rating

This visit for service was routine maintenance. The service associates are always friendly and professional. More

by jai r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Ken Ganley Nissan Mayfield responded

Hello Jai, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Ken Ganley Nissan Mayfield

August 15, 2026

Dealership Rating
Employee Rating

Over the past twenty-four years the Service Department has always been accommodating when scheduling; always engaging when explaining automotive issues; and always efficient in its work. Moreover, it’s wo More

by SEENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vicki was very accommodating.

Aug 16, 2026

Ken Ganley Nissan Mayfield responded

Hello, thank you so much for taking the time to share your positive experience with our Service Department! We strive to provide top-notch service and it means a lot to hear that we have met your expectations. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future.

July 25, 2026

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Employee Rating

We needed a new tire as the tire had a screw in it and could not be saved. More

by jai r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Ken Ganley Nissan Mayfield responded

Hello Jai, we're so glad we were able to help you get back on the road safely with a new tire! Thank you for choosing our business, we appreciate your trust in us.

May 12, 2026

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Fast and efficient service ! Meet and Greet on arrival and keep me informed about the service procedures with the best estimated costs ! Highly recommended AAA+++ More

by Pauly168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 03, 2025

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Employee Rating

Great sales experience the entire staff was friendly and helpful! Would recommend Ken Ganley Nissan Mayfield to all my friends and family More

by Sarah crismen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Bray, Maranda Seither , Steven Hohs, Matt Kane, Bobby Lohn, Frank Sumpter IV, Michael Yurczak

Mar 07, 2025

Ken Ganley Nissan Mayfield responded

Hi Sarah, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 24, 2024

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Employee Rating

Brent is one of the nicest people in the service department. He is always listening to you. Makes bringing my Rogue in for service a very pleasant experience. The whole team is great. More

by carollargent
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yurczak

Dec 25, 2024

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 20, 2024

Dealership Rating
Employee Rating

Brent was absolutely great. The sales area was closed and the person inside pointed briefly around and confused me on which way to enter service instead of coming outside to hel More

by geb1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yurczak

Dec 22, 2024

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 16, 2024

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Employee Rating

I have always enjoyed working the the crew from ur dealership. I receive premium service and interaction from car sales with Carl to the efficient crew in the service department. Thank you for ur pr More

by LICENSEDHAIRCARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maranda Seither , Kamal Rida, Carl Sapolin, Michael Yurczak

Dec 22, 2024

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

Dealership Rating
Employee Rating

The service and the people were great. I will be back the coffee also was good More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yurczak

Dec 20, 2024

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 15, 2024

Dealership Rating
Employee Rating

Always pay attention to the client’s needs and expectations, good communication, friendly environment, responsible for their work More

by MARINA T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yurczak

Dec 16, 2024

Ken Ganley Nissan Mayfield responded

Hello Marina, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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