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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.7
1,554 Reviews
Call Service Center (440) 449-9500

1,554 Reviews of Ken Ganley Nissan Mayfield - Service Center

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March 18, 2024

My car was dirty when I got it back This is the first time this has ever happen this is the sixth car I have leased from Ganley I guest there is a first time for everything!!!!!! More

by MARJON559
Recommend Dealer
No
Employees Worked With
Korey Kainec, Korey Kainec
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Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

We would like to apologize for not making sure your vehicle wasn't properly cleaned before we gave it back to you. Please see me the next time you are in for Service or when you have a free 30-60 minutes. We will make sure your vehicle is cleaned up inside and out for you. Thank you, Bobby Lohn General Manager Ken Ganley Nissan blohn@ganleyauto.com

March 18, 2024

Poor customer service. Needs to notify customers and explain the problem within a reasonable time. Clean up your mess. More

by BROWN4112
Recommend Dealer
Yes
Employees Worked With
Korey Kainec, Korey Kainec
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March 18, 2024

I have always received great service and kindness-- Bought my car in 2012 and it's still going strong!! More

by LBRTYCLUB
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yurczak
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Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2024

Been with them since they opened on Mayfield road. Mike has always been excellent. Well managed dealerships More

by STEVED50
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yurczak
Report | Print
Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Nissan Mayfield. We hope you have a great day!

March 18, 2024

Always treated great work done quickly. Everyone is friendly and happy. Ben with you for 6 years will stay. More

by KTYMINSKI43
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Johnson
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Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2024

The staff is amazing , service is great and they are the only folks I trust to touch my vehicle More

by MzMoocha
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yurczak
Report | Print
Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2024

Most of the time good. Car was not washed after I asked was it also washed after my 3.5 hour visit for repairs they said yes...but noticed the dirt after i left in the back More

by YMESFIN
Recommend Dealer
No
Employees Worked With
Korey Kainec, Korey Kainec
Report | Print
Mar 19, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (440) 449-9500 so we can understand your situation better in order to try and turn your experience around. Thank you, Ken Ganley Nissan Mayfield

March 18, 2024

Professional Polite I like the professional job done very respectful of my vehicle and clean environment More

by Knytro14
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Johnson
Report | Print
Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2024

Very helpful,and great service I never have any issues with maintenance on ny vehicle,Very helpful with great service and good teamwork More

by ADREBAMABOY
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Johnson
Report | Print
Mar 20, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 01, 2024

Professional staff & Clean, appointments are taken right in as scheduled, services completed in a decent time, any additional problems that are found are explained & repaired or services scheduled. More

by gmanreid8290
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Johnson
Report | Print
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