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Ken Ganley Parma Hyundai
Parma, OH
1,003 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 09, 2025
I went to purchase a car that I had been researching in early this October. My salesman, Jared was a nice guy. He pulled the car up for the test drive and it was absolutely filthy. Inside and out. It also early this October. My salesman, Jared was a nice guy. He pulled the car up for the test drive and it was absolutely filthy. Inside and out. It also had 3000 more miles on it then advertised. It turns out that one the managers had been driving it home to lyndhurst and back for less than 2 months. Not a huge deal. Just a bad look for the manager and dealership. As the sale progressed, I spoke with Chris, the used car manager, who was very nice, to point out some scratches and chips. I would have been happy with them just using a touch up pen on the scratches but Chris volunteered to have their paint guy come in and put multiple layers of paint and buff it down. He also said they would do a complete detail on the inside, which included shampooing the carpets. That was never done. I was okay with that not getting done. They vacuumed it out really good and cleaned the food stains and other dirt on the trim. He even offered to give it an oil change since it was driven so many miles since the car was put up for sale in August. I put a down payment down and came back the next day. I wasn't happy with the paint job but still went through with the sale. I expressed my disappointment with the finance person and he called in the GM. He apologized and said to bring it back six days later to repaint it. When I brought it in, my salesman was going to get me a loner. As he walked out, Chris, the used car manager, followed him out. Chris came back and talked to me. He was saying a touch up is a touch up. He did admit that he said that he told me the paint guys put many layers of paint so it is higher than the original paint. Then they buff it down. It is completely obvious that that was not done. He said yes, it was. He said he watched them do it. I disagreed. He said he didn't like being called a liar. I eventually lost my cool and said he is a liar. Things got heated and I have a tendency to cuss while I'm upset. He proceeded to tell me to get the f@$k off his lot. I got in my car and sat for a minute while he went back inside. Still upset, I decided to talk to the GM on how I was spoken too. Chris, the used car manager outright denied telling me to get the f@#k out of there. I may be many things but I am not a liar. Why would I? I wasn't trying to get any money back. Just what I was offered. I would have been fine with a touch up pen job. He offered to do it the way he said they do it. He did offer to re-do it but why would I do that if they already did it that way, according to the used car manager. I love the car but I am extremely dissatisfied on how I was treated. I feel bad for losing my cool and cussing. That's just how I talk. I am willing to admit that. Chris outright denied it. He could have been a man and admitted it and apologized for losing his cool. That would have prevented this review. What an experience to say the least. I am attaching pictures so you can be the judge. More
by CE
Employees Worked With
Jared Dresp, Chris Ciatti, Luis Reyes, Gus Stamatis
September 09, 2025
I am so impressed with the friendlyness and professional I have received. In all my years of buying/leasing cars, I have never been treated so well. I have received. In all my years of buying/leasing cars, I have never been treated so well. More
by frankaren
Employees Worked With
A. J. Wagner
August 09, 2025
The experience was absolutely seamless from start to finish. My salesman was extremely knowledgeable, answered all of my questions, and made the entire process quick and stress-free. I was in and out in finish. My salesman was extremely knowledgeable, answered all of my questions, and made the entire process quick and stress-free. I was in and out in no time, and I couldn’t be happier with my new vehicle. The level of professionalism and customer service I received was top-notch. I highly recommend anyone in the market for a new vehicle to check them out—you won’t be disappointed! More
by mywells315
Employees Worked With
Max Cruz
July 28, 2025
Service department is incompetent and service advisors lie to you very condensending as well down right uncustomer oriented. If you don't accept what they say they become belligerent. lie to you very condensending as well down right uncustomer oriented. If you don't accept what they say they become belligerent. More
by brianfife1975
Employees Worked With
Mike Miller
July 27, 2025
From the receptionist to finance, everyone was very welcoming. Jared Dresp made the buying process very pleasant. I would not hesitate to recommend Ken Ganley Hyundai Parma to my friends and family! welcoming. Jared Dresp made the buying process very pleasant. I would not hesitate to recommend Ken Ganley Hyundai Parma to my friends and family! More
by Csudnik
Employees Worked With
Jared dresp
July 18, 2025
I've been coming here for years. Three different leases and I've always been taken care of. While the economy is ever changing, they work with you to get the best deal and car for yo Three different leases and I've always been taken care of. While the economy is ever changing, they work with you to get the best deal and car for your money. Their maintenance staff is tier 1. More
by stevenboddy
Employees Worked With
AJ and John
