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Ken Ganley Parma Hyundai
Parma, OH
971 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 14, 2023
The Sales team of course is pretty awesome. The maintenance team is where I have my biggest issues. I'm just going to talk about my last go around. My car was victim of a theft and had to be to The maintenance team is where I have my biggest issues. I'm just going to talk about my last go around. My car was victim of a theft and had to be towed to this location. Long story told it took about a week for the insurance company and hyundai to communicate and get prices settled. Hyundai didn't order the parts until this was settled so my car was just sitting there with nothing happening to it for a week. Not their fault. So they then ordered the parts and told me it'll be a couple of weeks. Ok, cool right? It ended up being over a month! Not only that lol, but when I got the car there is still glass in the car! Oh yeah, the window being replaced is dirty! Like xxx! There's even glass in the front seat somehow when the back rear window was smashed out. It just seems like the work was lazily done as quick as possible. They were paid to do a job. They did it but in the absolute worst of way. There's no way I'm ever purchasing another Hyundai. Love the car but the team is.... Needs work. Extremely disappointing for the amount of time I had to wait for the car. More
by demetriuscarson43
Employees Worked With
Aaron
August 12, 2023
What great and personable service! Sam and Troy were absolutely fabulous! I found the car I was searching for and will definitely use them for my next car! Sam and Troy were absolutely fabulous! I found the car I was searching for and will definitely use them for my next car! More
by mlalonde1
Employees Worked With
Sam (Adriana Morales) and Troy Johnson
August 11, 2023
30days wait to get a tire rotation is a bit long and then told about 2 recalls they don’t have time to take care of so I would have to bring my car back 30 days later the next available opening told about 2 recalls they don’t have time to take care of so I would have to bring my car back 30 days later the next available opening More
by Glazarowski
Employees Worked With
Pat
August 09, 2023
Salesman Troy was very courteous and knowledgeable. He was not anxious and had no sense of pressure. It was all around a good experience getting me into my used Ram Big Horn. He was not anxious and had no sense of pressure. It was all around a good experience getting me into my used Ram Big Horn. More
by D-Block
Employees Worked With
Troy
August 05, 2023
I bought my vehicle here,very long wait time even making appointment took over 3 weeks to get in,there work is very good,no worries there,you would think that i would get a bit of special attention since i appointment took over 3 weeks to get in,there work is very good,no worries there,you would think that i would get a bit of special attention since i bought this car there over someone who did not,once time i needed a muffler and i was turned away and could not get the work done there,had to go else where,i have more to say wish i could speak to a person,just to tell them my experiences,even after all this i still try to use the dealer ship More
by Ihor_rajca@yahoo.com
Employees Worked With
Service was good,wish he would have been more straight with me about fixing my third brake light,i do have some knowledge as how to
