Ken Ganley Subaru Bedford - Service Center

it was just OK The mechanic who worked on my car gave it back to knowingly with a loud motor squeek that was not there when I brought it in. I had to buy a new univ The mechanic who worked on my car gave it back to knowingly with a loud motor squeek that was not there when I brought it in. I had to buy a new universal belt and lost another day of time because of it. More

Always a good experience I always bring my car here for service, even though I did not lease it here. Service is prompt, employees are helpful and courteous, and wait times ar I always bring my car here for service, even though I did not lease it here. Service is prompt, employees are helpful and courteous, and wait times are always what they tell you - or sometimes less. I feel like it might cost slightly more here than if I went to a mechanic or service center not connected with Subaru, but I like going where the employees are trained specifically to service Subaru vehicles. I will continue to bring my car here. More

Great work services is great they take very good care of you. They make sure your vehicle all together. great work ganley. Awesome customer Service no problem services is great they take very good care of you. They make sure your vehicle all together. great work ganley. Awesome customer Service no problem at all More

Extraordinary customer service - again We've been customers - and fans - of Ganley Subaru (in Bedford) for years. The products are of course excellent, and the salespeople and management a We've been customers - and fans - of Ganley Subaru (in Bedford) for years. The products are of course excellent, and the salespeople and management are attentive and professional. Singling out one individual is usually an unfair exercise, as literally everyone there has been terrific. But Jennifer Leeds really continues to go the extra mile for her customers (and in a very good way, she sees them as "her" customers - not arrogantly and never over any of her colleagues; she genuinely sees everyone to whom she provides service as a personal relationship). She'll always reach out with information as quickly as she's given the information herself, and will make sure that the customer understands what's going on with his/her vehicle - while never "dumbing down" any of the situation. She's superbly knowledgeable about the industry and about the vehicles, but there's never a sense that she's padding her information. It obviously helps to have the product itself be of quality; but the people behind the product need to be just as excellent. She is. More

Great Experience Excellent, Tim Cusick in the Service Department helped with my 2011 Subaru Outback with a OIL,FILTER, and Lube and also asked me if I had any other is Excellent, Tim Cusick in the Service Department helped with my 2011 Subaru Outback with a OIL,FILTER, and Lube and also asked me if I had any other issues with the car and I told him and said I would schedule an appointment for it since I just came in for a LOF at this time. Tim is very responsible and cares about your needs as a customer, I would recommend Tim anytime that you need assistance. Theodore Ledvina More

Oil change and check engine light repair Oil change was done very quickly , i was checked in by Tom who was very professional and helpful. I was told to wait an approximate time of an hour Oil change was done very quickly , i was checked in by Tom who was very professional and helpful. I was told to wait an approximate time of an hour at the customer lounge that's equipped with everything that you need. Oil change was done little bit before the hour and everything went smooth. Brought my WRX for a Check engine light. Jennifer Checked me very quickly and professionally. I requested an rental car, since i had to get to work asap. Jennifer release me with my car checked in and with the rental in less then 20 min. Overall I had a great experience at this dealership and i'd definitely keep coming back here for future services and purchases. The staff at the service department is always helpful and caring! My first Subaru purchase was very bad and Ganley Subaru of Beford definitely repaired Subaru's image for me! Thank you, Happy Customer! More

I’ve had my Subaru since 2015 and every time I get it serviced I ask for Tim Cusick. Incredible individual who will go the extra mile to make sure your car is in good condition. Exceptional professionali serviced I ask for Tim Cusick. Incredible individual who will go the extra mile to make sure your car is in good condition. Exceptional professionalism and customer service. More

Fast experience I came here early to get a tire rotation and they checked other noises my car made and gave me diagnostic quickly and were able to fix it in under 30m I came here early to get a tire rotation and they checked other noises my car made and gave me diagnostic quickly and were able to fix it in under 30mins! Super easy and fast service! Very polite and professional crew! More

Best Service !! Lot of Subaru dealers out there. Many come within dollars of each other in pricing. I was more concerned about SERVICE after the sale. I'd heard ex Lot of Subaru dealers out there. Many come within dollars of each other in pricing. I was more concerned about SERVICE after the sale. I'd heard excellent comments from others so I decided this was the dealership - particularly after a fabulous sales experience with Larry Boro - from whom I purchased two Subarus. The service department has FAR FAR EXCEEDED my expectations. I get all my vehicle service from this dealership and have built up a great relationship with all the service writers. I know they have gone above and beyond what was expected - trust me - WAY above. You'll be pleased with the service at Ganley Subaru (sales too!!) More