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Ken Ganley Toyota Akron
Akron, OH
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 606 reviews
August 16, 2016
Dishonest/Felt like a scam Very dishonest and poor quality of work. Dealt with two salesman, each told us something different in regards to negotiating price of vehicle. The sec Very dishonest and poor quality of work. Dealt with two salesman, each told us something different in regards to negotiating price of vehicle. The second salesman said they have no room to negotiate prices as "we only make about $400 per vehicle sold," we found this difficult to believe. Note our trade in was later marked up more than $2500 and only needed an oil change (was a 2015 and had less than 17000 mile and in excellent condition). Did agree on a price for the vehicle we were purchasing, dealer agreed to fix the paint chips to hood and side doors, salesman explained that "my paint guy wet sands and paints" the areas needing repaired. When we picked up the vehicle the paint chips had mismatched touch up paint applied in clumps onto the chips. We have never encounter such a dishonest business that promotes deceiving its consumers and putting out poor quality until working with Ganley Toyota. More
by bmm12345
Employees Worked With
Rick C (Can't remember his last name and he never gave out his card), Brian Maylor, Roberto DiFrangia
Helpful August 12, 2016
Ganley is the only place to go Just wanted to say that i have never had a car buying experience like i had with Ganley toyota. Ken Ganley and Ruth Ham were excellent. Usually buyi Just wanted to say that i have never had a car buying experience like i had with Ganley toyota. Ken Ganley and Ruth Ham were excellent. Usually buying a car can be a pain in the butt, but with Ken and Ruth, it was was, fun, and no hidden games. Both were smart, knowledable, and trust worthy. They were never pushy, cocky or disrespectful, like you can get at other dealers. They went out and found the car i wanted, even though it wasn't at their lot, and got it at the price i wanted. The whole process was quick, streamlined, efficent, and very tailored to the customer. That is why i bypassed other Toyota dealerships around Cleveland and drove the extra couple of minutes to Akron. And it was well worth it. Please, if your interested in a Toyota, don't bother playing games, just go to Ganley Toyota and see Ken and Ruth. They were great, and i highly recommend More
by sean353535
Employees Worked With
Kenneth Ganley, Ruth Ham
August 08, 2016
Excellent dealership Third car leased from this dealership and extremely easy and knowledgeable people to work with. No high pressure sales people. They worked with us ith Third car leased from this dealership and extremely easy and knowledgeable people to work with. No high pressure sales people. They worked with us ith every detail and explained things very well. Very neat and clean surroundings. More
by Steph1820
Employees Worked With
Jason Bernstein, Jeremy Trifero
August 07, 2016
Tailored our purchase to our needs Our sales person was extremely attentive and we are very happy with the sales experience and our purchase. Thank you to all involved with our purchase Our sales person was extremely attentive and we are very happy with the sales experience and our purchase. Thank you to all involved with our purchase. More
by senn, robert
Employees Worked With
Jeremy Trifero
August 06, 2016
Excellent Service. Pleasant experience! We purchased our 3rd vehicle from the Ganley Toyota dealership. We are very happy with the Highlander we just purchased. Roberto Difrangia helped us We purchased our 3rd vehicle from the Ganley Toyota dealership. We are very happy with the Highlander we just purchased. Roberto Difrangia helped us through the entire process. He was very professional and helpful. He answered all our questions without pressuring us during our search for a car. He is an asset to the Ganley dealership. Roberto and John, the manager, are why I would recommend and go back to this dealership. Keith More
by keith
Employees Worked With
Roberto DiFrangia
August 06, 2016
Pleasant experience! I had a bad experience at a local VW dealership. The sales Mgr. increased the price of the vehicle by $3000.00 and then lied about it! I live 4 hours I had a bad experience at a local VW dealership. The sales Mgr. increased the price of the vehicle by $3000.00 and then lied about it! I live 4 hours away from Ganley Toyota but was searching online when I came in contact with Nathan. It was Sunday and on Monday afternoon my Toyota was delivered! Everything was just as promised and I feel like it was such a blessing! Such an honest and upfront dealership! More
by JodyB1111
Employees Worked With
Andy (delivered my car), Nathan Beaver
August 06, 2016
Pleasant experience D'Angelo and Patrick were very professional . We were able to work through the sale process with minimal negotiation . Vehicle delivery was quick and D'Angelo and Patrick were very professional . We were able to work through the sale process with minimal negotiation . Vehicle delivery was quick and efficient , I was pleased with the lack of drama that is usually associated with a vehicle purchase. More
by lefthand22z
Employees Worked With
D'Angelo Williams Patrick Zanko
August 05, 2016
Helpful. No pressure. Our salesperson Ruth was very helpful. The buying experience was enjoyable. I would recommend to my friends that they pay Ruth a visit when car shoppi Our salesperson Ruth was very helpful. The buying experience was enjoyable. I would recommend to my friends that they pay Ruth a visit when car shopping. More
by Reggie
Employees Worked With
Ruth Ham
August 05, 2016
2016 Tundra TRD PRO D'Angelo and Patrick were awesome. They got me a great deal and even with a small hiccup on the new truck they fixed it and I'm very happy. Thank you D'Angelo and Patrick were awesome. They got me a great deal and even with a small hiccup on the new truck they fixed it and I'm very happy. Thank you guys! I'll be back More
by Tundra24
Employees Worked With
D'Angelo Williams, Patrick Zanko
August 05, 2016
2016 Toyota Tundra TRD Pro Both Ruth and Allison were a pleasure to do business with. I was not preasurered and left completely satisfied. I look forward to purchasing my next Both Ruth and Allison were a pleasure to do business with. I was not preasurered and left completely satisfied. I look forward to purchasing my next Toyota from Ganley Toyota. More
by tundraguy
Employees Worked With
Allison Pritt, Ruth Ham
