Ken Ganley Toyota Akron

I had not bought a new car since my husband passed away which was 15 years ago, so I was not looking forward to going though this process. However, Ken Ganley and Patrick O'Connor made it a very easy tran which was 15 years ago, so I was not looking forward to going though this process. However, Ken Ganley and Patrick O'Connor made it a very easy transaction from the negotiation all the way to the delivery of the car.I negotiated directly with Ken and was impressed with the fact he took the time to deal with me and meet with me once we agreed on a price.Patrick was responsible for the details since I was ordering the car and not selecting one off the lot. Patrick made sure my order was correct and included all the factory installed options I wanted. Patrick kept me posted via email and calls on the delivery of the car. When it did arrive and I went to pick it up, Patrick took the time to demostrate how the car worked in detail. Going from a 1996 Mercury Sable without any bells and whistles to a car fully loaded with remote start, navigation, back-up mirror and a smart key was overwhelming but Patrick was patient and took the time to explain things more than once and did not rush. Patrick was very knowlegable on the product features. He also took the time to sync up my cell phone with the car and to enroll me in "entune" via my cell phone, plus entered my favorite destination places on the navigation system. So when I left the dealership, I had my car at least set up to do the most important items I wanted without struggling to figure it out on my own. The experience was very enjoyable and I LOVE MY NEW RAV 4! More

Al was the best!! He was helpful and friendly. He made buying a new vehicle a truely fun and happy experience. The financing was quick and easy, the price was fair and the vehicle is THE BEST!!. When I buying a new vehicle a truely fun and happy experience. The financing was quick and easy, the price was fair and the vehicle is THE BEST!!. When I went back to pick up my new FJ Cruiser (only 2 hours after I decided to make the purchase) Patrick O'Connor had it ready to go and helped me with my Blue Tooth. Every one I touched during my purchase was absolutely awesome!! This is my first Toyota purchase and it was a great day!! Thank you to everyone at Ganley Toyota for a wonderful experience!! More

We have never been treated better! The used car manager James is a great person and I never thought I would say this about a used car salesman. The man has integrity because he promised what he would deliv James is a great person and I never thought I would say this about a used car salesman. The man has integrity because he promised what he would deliver. Awesome sales crew also, and so far the service department has been top notch. We love Ganley. More

My cars have been serviced by Ganley for many years, and I am always very pleased with their service. They always do a great job. I can always depend on them. I am always very pleased with their service. They always do a great job. I can always depend on them. More

At my request, Ganley reprogrammed my Avalon so that the 'recirc' button would be manually activated instead of auto. I did not want the 'recirc' to activate every time I started the car and had the temp se 'recirc' button would be manually activated instead of auto. I did not want the 'recirc' to activate every time I started the car and had the temp set 'low' with the a/c/ off. And they did this at no charge. Montrose Toyota told me it could not be done; so much for their technical knowledge. More

When I was having some trouble locating the exact Toyota vehicle that I wanted, a friend recommended Ganley Toyota based on his personal relationship with one of the salesmen. Prior to this recommendation, vehicle that I wanted, a friend recommended Ganley Toyota based on his personal relationship with one of the salesmen. Prior to this recommendation, I had lost confidence in the other local area Toyota Dealerships with whom I had been dealing unsuccessfully. (My vehicle request was an unusual color/trim combination for this part of the country according to Toyota.) Ron Stease went to work on my request like he was buying the car for himself. Ron had the contacts at Toyota to make the request happen and made a very competitive offer on the vehicle without any hassle (I had priced out this vehicle on a couple web sites as well as gotten competitive offers from Toyota dealers in other parts of the country (+1,500 miles away)). As my friend did for me, I would highly recommend Ganley Toyota and will absolutely consider them for future vehicles purchases. More

I just purchased a used 2003 truck from Ganley Toyota. The truck was advertised with warranty on the window. When I got the truck home I noticed the passenger power window did not work from the passenger The truck was advertised with warranty on the window. When I got the truck home I noticed the passenger power window did not work from the passenger side. It did work from the driver side. I also noticed a chip in the windshield that was starting to crack. When I took the truck down to the local garage to have the brakes looked at they told me it would need new back brakes. They said the one side didn’t even have a brake pad on it. When I contacted the dealership about the problems I told them that the window I didn’t care about because I have a friend that repairs glass and he did fix it for me. They brakes I figured I would eventually have to replace anyway. But I did want the window fixed. The dealership said I purchased it as is and they will not fix the window. They said the warranty was for the power train only. I remember the used sales manager telling me how they had spent $382 fixing up the truck. Does it cost $382 to wash and wax a pickup truck? I went to a dealership thinking it would be better than a private car lot. I knew I would be paying a little more but they would stand behind their product. Boy was I wrong. My advice to you is not to buy from Ganley, their word means nothing. I know I will never buy another used or new vehicle from them again. More