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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
890 Reviews

890 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 04, 2020

I believe the oil should be changed every 5000 miles.....10,000 mile change seems to be too long an interval....Asked him to check tranny fluid level but he didn't give me a correct answer More

by steve taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback, Steve! Our goal is to make sure everyone who walks through the door leaves happy. If you would like to reach out to us directly, we would be happy to address your concerns. Thanks again for choosing Ken Ganley Toyota!

December 01, 2020

I called yesterday in a mild panic and Lisa had a good idea what the issue might be and got the car in today. Everyone was very nice! Thank you so much. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Tony Brashear
Dec 01, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us, Wendy! We work hard to make sure our guests have an exceptional experience. We're so glad that Lisa could help! We will share your comments with our team, and we look forward to working with you again.

November 30, 2020

Always fast and reliable service. All employees are very kind and offer to help any way they can. Have a great Christmas and Happy New Year! More

by ASKSMITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 28, 2020

I always ask for Steve to service my Rav 4. He's so knowledgeable and helpful, and always smiling. He's also very candid and honest about what servicing needs to be done More

by FIGARO2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota, we're glad to hear that Steve has been taking such good care of you. We appreciate your business and look forward to seeing you again soon!

November 26, 2020

The Corolla 2020 was bought august 26 2019 and was told we only have 6 mnth left on our warranty ?? Is this true ?? Please let me know ? More

by SMONGELLUZZO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. Please reach out to us directly so that we can address your concerns. Thank you for your time, and hopefully we can get to the bottom of this soon!

November 26, 2020

Steve Sylvis , the service adviser, is so pleasant, courteous, and professional—always! Service was prompt and efficient. Service center was clean and the lounge was very nice More

by RTROUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

November 25, 2020

My car needed serviced due to a recall. Tony was able to schedule my car the day after I called and also arranged for a loaner car for me since the estimated time to fix the recall issue was 3 hrs. I am ex More

by BEAGLEBABY14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

November 25, 2020

Service exceeded my expectations and returned my vehicle to me cleaner than when I dropped it off. I highly recommend this dealer that are courteous and professional More

by bobk9971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Cronauer
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 25, 2020

Very quick service appointment. I. Called on a friday and dropped off early the next week. Total time car was there probably less than an hour to complete routine maintenance. More

by DFIORENTINI13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Tony. We hope to see you again for all your vehicle service and purchase needs.

November 24, 2020

The friendly customer service was appreciated and the wait time was very reasonable. My service was completed well before I expected it to be done. More

by CANINESHO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Josh were able to help, and we hope to see you again!

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