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Ken Ganley Volkswagen Bedford
Bedford, OH
1,133 Reviews
Ken Ganley Volkswagen Bedford serving Cleveland, Bedford, Mayfield Heights, Hudson OH, and Beachwood is proud to be an automotive leader in our community. Since opening our doors, Ken Ganley Bedford Imports has maintained a solid commitment to you, our customers, offering a wide selection of Volkswagen vehicles and great customer service!
Whether you are in the market to purchase a new Volkswagen Passat, Jetta, Golf, Beetle, Tiguan, Atlas or Arteon. We also offer a great selection of pre-owned vehicles and finance options, we'll help you find a car loan that works for you! Even if you are a first time car buyer, you can trust that Ken Ganley Volkswagen Bedford will get you into the automobile of your choice.
Ken Ganley Volkswagen Bedford's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at 888-744-8037 if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,133 reviews
September 16, 2009
Lets start with the service department failing to complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a complete the service and repairs the car was brought in for. Brought my 2003 Passat in for some work. A 100,000 mile service, a rear brake issue, a broken exhaust clamp. The most annoying issue to date has been installing a replacement engine spash pan that wasnt installed correctly on a previous visit. This came off on the highway at 70 mph. After a day and a half I get the car back. Cars all done right? check... Bill paid? check...driving home notice the bag of parts I salvaged from the engine spash pan coming off still sitting in the center console. How nice thet didn't charge me for the new hardware... Yes that actually went through my mind for a second. I pulled into a gas stationed and hoped not to find what I was now thinking. You guessed it, no pan under the engine. Looking in the trunk the pan was still in its wrapper. So I make a call and get all sorts of excuses. I sit and ponder this as I look over the receipt I was given. Where is the rest of the detailed service work. Another call and more excuses as to why this wasn't completed. they take the car back keep it almost all day. get it back again with promises and excuses. Still not fixed! found pieces hanging loose under the car because it was incorrectly installed. The service manager was no help. All his spin does nothing to ensure the car gets fixed. Do I dare let them try again? I am forced to doubt any work this dealership has done to the car over the last two years they have serviced it. More
by rpietro
Employees Worked With
Peter S. Service manager
May 31, 2009
Straight up front pricing. If you want to buy a car easy and straight foward than go see the sales team at Ganley VW of bedford. They made my trip in well worth the trip. I called on the phone and the pri and straight foward than go see the sales team at Ganley VW of bedford. They made my trip in well worth the trip. I called on the phone and the price they gave me on the phone was the price that I got no BS. More
by ajohnson216
Employees Worked With
Tony E
September 12, 2008
Car broke down in cleveland.Had it towed to dealer.They said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove ab said it was the fuel pump,covered under warranty.I picked the car up,they said they replaced the fuel filter,which I would have to pay for.I drove about 10 miles ,check engine light came on again.i called dealersip ,they told me there was nothing they could do until monday.even though there servive department was still open.So i had to call my dealership back home in pittsburgh and ask if it would make it home.My dealership fixed the problem and indecated fuel filter had nothig to do with the problem.I have called numerous times to get this charge for a fuel filter taken off my credit card.I have got nothing but the run around from this company.This company does not car about the customer or the quality of service More
by anomous
Employees Worked With
mike service manager
