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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,116 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,116 reviews

December 16, 2020

I already sent the survey! Please read my review. I had a very good experience with getting my car serviced, Everyone wore masks and did social distancing. I used the hand sanitizer as well. Everyone was ver More

by SMEJKALJU6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review and survey, we appreciate you taking the time to tell us how we did!

December 15, 2020

Everybody was super helpful. Robert worked with us and met us in the middle for a great deal. It was an awesome experience, and that is saying something for a 4 hour visit! More

by miaseverino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us about your experience. We're glad it was a great one and apologize for the long wait.

December 15, 2020

Mike Murphy is a straight shooter. He tells you the issue, tells you how much it will cost and how long it will take. The lack of xx = *****. More

by LEAHGALATEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the feedback, we appreciate it!

December 15, 2020

We had a small tire inflation problem with a used car that we recently purchased. Ganley Bedford corrected the problem to our satisfaction. All well. More

by ultra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Scott
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the five star rating!

December 14, 2020

I was greeted promptly by a friendly rep. My issue was addressed efficiently and expeditiously. I’m Always satisfied when visiting the service department of Ganley Volkswagen More

by D4TNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names, John Scott, Mike Murphy, Alexis Williams
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the five star review and positive feedback!

December 14, 2020

This was the 2nd time I got Mike as my service advisor. Very helpful & made sure everything was taken care of in a timely manner. Thank you! More

by Diana Malyovany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Dec 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Diana, Thank you for taking the time to tell us about your experience!

December 14, 2020

Wayne at the Bedford Volkswagen dealership helped me in my leased car. I decided to buy the car. He gave me all the specifics and there was no problem. More

by AMIGOTWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Scott, Wayne Frejofsky
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback!

December 11, 2020

Friendly and helpful starting from answering calls, sales, service, quick financing process and sales management when leasing my car. They were able to help me with trade in. More

by RSTERN2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher
Dec 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review, we appreciate it

December 11, 2020

The process was great. Thanks to Brandon Sterba for getting things rolling. He knows his product very well. Thanks Brandon for finding the perfect suv More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sterba, Howard Micenmacher
Dec 14, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive review! We appreciate your feedback. Congratulations on your new SUV!

December 09, 2020

They get the job done but it’s always a frustration experience on top of the open ended promises that almost never are kept unless you constantly micromanage. More

by THIAS N FRITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Murphy
Dec 14, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had. If there is anything we can do to help please give us a call. My service manager is always available.

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