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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,124 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,124 reviews

December 18, 2020

Didn’t review what service had been done. Different person was there from when I dropped it off. I had to ask for an explanation. John was awesome though at drop off! More

by QUIANNAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Scott
Dec 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback and review!

December 18, 2020

Made a last minute appointment online.Quick service. In and out. Staff was friendly. Waiting area was clean. Price was just under what I normally pay. More

by TORAINM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Burnstine, Alexis Williams
Dec 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback! We are glad you had a great experience!

December 17, 2020

Horrible service i will never go back and rhe lady at the front desk tryed to trick me out of my money .im going to tell everyone not to go there More

by KISSESONTHEWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
December 17, 2020

Excellent service... I was taken in on time and serviced quickly. Facility safe and socially distanced. I will continue to come here for service. Service staff very professional and informative. More

by ALICIAMCTEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the five star review, we appreciate your feedback.

December 16, 2020

The last 2 times have been disappointing. My car still has the same issue and no one goes above in beyond. No change at all. More

by TGULLEY12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel
December 16, 2020

Service department was extremely accomodating, efficient and thorough. Highly recommend Ganley Volkswagen Service Department for any and all maintainance and repair needs, regardless of the make or model More

by EROGOFF1
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Matt Heilmann, Mike Murphy
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the five star rating!

December 16, 2020

I was checked in quickly, and my car was serviced quickly. The waiting room was comfortable, with plenty of space for social distancing. Thank you. More

by LANDONPLUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Kosto
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us about your experience!

December 16, 2020

As much as I do not like having to have my car to be serviced by recalls, I really find that when I visit my dealership, they totally make me feel like a five star customer! They always greet me with a More

by curryangel23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, Mike Murphy, Shelby Gill
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback. We are happy to hear we treat you how you expect to be treated!

December 16, 2020

I already sent the survey! Please read my review. I had a very good experience with getting my car serviced, Everyone wore masks and did social distancing. I used the hand sanitizer as well. Everyone was ver More

by SMEJKALJU6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review and survey, we appreciate you taking the time to tell us how we did!

December 15, 2020

Everybody was super helpful. Robert worked with us and met us in the middle for a great deal. It was an awesome experience, and that is saying something for a 4 hour visit! More

by miaseverino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
Dec 18, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to tell us about your experience. We're glad it was a great one and apologize for the long wait.

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