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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,124 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,124 reviews

September 30, 2020

I’ve been bringing my car there for years. Had gotten used to the old crew in service. It felt weird when I could no longer see familiar staff in the service area. I miss Margaret whenever I come to th More

by Bon Bon Balou
Recommend Dealer
Yes
Employees Worked With
Pete Kash, Mike Murphy
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

We have had to adjust to some new staff lately, we are pleased to know they have your approval so far! Our team wants to always be sure that you are completely satisfied with your experience at our dealership. Thank you for taking the time to submit your review and feedback.

September 30, 2020

They rotated the tires and the tire light came on. Took the car back and they calibrated and the light went out. Other than that great job Andrew and John. I had an appointment because the Inspection light More

by BJR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, John Scott
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback, Andrew and John will be pleased to know that you are satisfied!

September 29, 2020

I just had tires rotated and paid for labor on rotors and now I’m told I have to pay for wheel alignment!! I only started hearing this noise after the mechanics worked on my tires in August More

by SASH4RD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t remember the young mans name that checked me in , Alexis Williams
September 29, 2020

Polite. Courteous. Friendly. Professional. Made me feel welcomed and wanted my business, albeit 2 pm Saturday afternoon! The waiting area was bright and clean, free of debris and trash. More

by NMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy, Shelby Gill
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your feedback and review! We appreciate it.

September 29, 2020

Always very professional, worked to attain best financing terms, overall, Great Experience. Adequate vehicle stock, worked quickly to prepare newly arrived vehicle to be spot delivered. More

by JMill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Joe Scott, Wayne Frejofsky
Oct 06, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your review! Your feedback is very important to us, we are happy to hear you are satisfied with your experience.

September 29, 2020

Unfortunately, service visit took more than 3 hours (for front brakes) and they did not even wash the car. They also would not honor the email discount coupon I received a couple days before this visit. More

by TSTECKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cyle Vargo
Oct 06, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had at our dealership. If there is anything I can do to help please give me a call. Brook Customer Relations Manager 440-439-3444 Ext. 1827

Oct 06, 2020 -

TSTECKY responded

Honoring that 10% discount coupon with a $25 rebate check would help.

September 29, 2020

Outstanding service. Quality of work was top notch but I was even more impressed with the 'speed' the services were performed. Everyone was beyond friendly and Mike Murphy even took the time for a chit-chat More

by OhioGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Oct 05, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! We appreciate you taking the time to tell us about your experience.

September 25, 2020

Mike Murphy is great to work with!Friendly & helpful. Mike Murphy is great to work with! Friendly & helpful. Attentive with phone call updates. I have nothing more to say so I’m using my words. More

by carolelkovach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew?, Mike Murphy
Oct 06, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your positive feedback and five star review! Mike will be vey happy to know you had such a positive experience with him at our dealership!

September 21, 2020

Always have a great experience when dealing with Mike Murphy. He is great. He is great my car gets done on time. Will always come to Ganley More

by Karen528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Sep 22, 2020 -

Ken Ganley Volkswagen Bedford responded

Karen, Thank you for the five star review and positive feedback. Mike and our team want to make sure you are always satisfied!

September 21, 2020

Excellent service and staff.....i drive 40 miles to being it there....excellent. i would highly recommend to all. Also joe walker in sales is the best.. More

by TERRENCE.R.POTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, Mike Murphy
Sep 22, 2020 -

Ken Ganley Volkswagen Bedford responded

Terrence, Thank you for your positive feedback. We appreciate you making the drive to bring your car to us!

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