Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Volkswagen Bedford
Bedford, OH
1,124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,124 reviews
September 11, 2020
Wayne was great! He was very patient and never pushy. Excellent service I would definitely buy from here again! Love my car and can’t say enough Excellent service I would definitely buy from here again! Love my car and can’t say enough More
by Ieshagray2003
Verified CustomerEmployees Worked With
Wayne Frejofsky
September 11, 2020
Mike Murphy is the BEST service advisor anyone could ever hope to have. He is professional, knowledgeable and very pleasant. He treats the customers respectfully. Mike is a REAL human being, and that is e hope to have. He is professional, knowledgeable and very pleasant. He treats the customers respectfully. Mike is a REAL human being, and that is exactly how he treats his customers. I always ask for Mike. I have always asked for him for YEARS. Ganley VW is quite lucky to have Mike Murphy working for them. More
by SHERLEA.CHRISTMAN
Employees Worked With
Mike Murphy
September 10, 2020
They have always taken great care of me during our business relationship, making me feel supported and like a true member of the VW family! business relationship, making me feel supported and like a true member of the VW family! More
by TIFFANMULLINS
Employees Worked With
The loan specialist , Joe Scott, Alexis Williams, Wayne Frejofsky
September 10, 2020
I was able to have plenty of room to get in and out with I was able to have plenty of room to get in and out with a fast service and good customer support that got me out Fest I was able to have plenty of room to get in and out with a fast service and good customer support that got me out Fest More
by 1youngmyles
Employees Worked With
Mike Murphy
September 09, 2020
Arrived to pickup my car after $3500 worth of maintenance at 5:57pm (spoke to service desk less than 30 minutes before to state that I would be there that day before 6pm). Entire service department was alrea at 5:57pm (spoke to service desk less than 30 minutes before to state that I would be there that day before 6pm). Entire service department was already gone. My car was left out front, unlocked. The Sales people were super helpful, contacted management to figure out where the keys and paperwork were so I was able to get my car. I would have picked the car up sooner but they were late getting back to me with a pick up time. Shelby had my phone number (prior texts and phone calls), so it is not clear why no one called before ghosting early. Would not recommend. More
by Tripp
Employees Worked With
Shelby Gill
September 09, 2020
We came for an oil change and were disappointed to find that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husban that you did not top off our fluids nor did you provide a complimentary car wash. We're not accustomed to this treatment from a dealer. My husband advised Alexis of our disappointment and she informed the tech. More
by ToneTone
Employees Worked With
Alexis Williams
September 07, 2020
Mike Murphy did a great job during my service appointment. He kept me informed & the waiting area was spacious enough to feel safe during Covid. appointment. He kept me informed & the waiting area was spacious enough to feel safe during Covid. More
by NANRIK
Employees Worked With
Mike Murphy
September 02, 2020
Usually, I see Mike Murphy for service and he's always been great. Honest, direct, and willing to work with you. Last time I went in, I saw Cyle. Same professionalism and transparency. The service been great. Honest, direct, and willing to work with you. Last time I went in, I saw Cyle. Same professionalism and transparency. The service technicians do a superb job as well. My car is over 100k miles at 6 years old and still runs great. More
by EBUS
Employees Worked With
Mike Murphy, Cyle Vargo
September 02, 2020
Since being a customer at Volkswagon-Bedford there has been nothing but great service. If I share an issue with my vehicle staff check it out with no hesitation and resolve the issue if needed. been nothing but great service. If I share an issue with my vehicle staff check it out with no hesitation and resolve the issue if needed. More
by MHCKS612
Employees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
