Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Volkswagen Bedford
Bedford, OH
1,124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,124 reviews
September 01, 2020
It was quick and easy visit. They always make sure everything is good with my car. My experience has been great with Volkswagen so far. everything is good with my car. My experience has been great with Volkswagen so far. More
by TERONEBURKES
Verified CustomerEmployees Worked With
Matt Heilmann, John Scott, Mike Murphy, Alexis Williams, Cyle Vargo, Shelby Gill
September 01, 2020
I took my car in for an electrical issue and explained it the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 20 the service person and all I received were okays. He called later and said this is an issue we have a lot but not sure how to solve it. This is a 2013 car not 2020 they should know how to solve it since they have come across it before or should have told me before I wasted my time coming in there to drop off my car. Then they have the nerve to ask me to pay for something that could have not been resolved over the phone. I felt like I was talking a foreign language to them and all they said is I could replace a $350 part and it may or may not help the problem. So my question was in the last 7 years has this worked and they have no idea and told me these are electrical issues not mechanical as if that makes a difference to me how about hiring an electrician if your service staff does not know how to fix the issues of a 7 year old car I would think they have had 7 years to learn how to fix them. I now see you have a home service was not offered and was told no rentals either. I will never come back here ever again More
by PEACENPAWS
Employees Worked With
Alexis Williams, Cyle Vargo
August 29, 2020
Clean fast friendly service. Very helpful with the lease Clean fast friendly service. Very helpful with the lease of my new Volkswagen Jetta. Kevin Weiss got me through the process quickly. Will come back. Clean fast friendly service. Very helpful with the lease of my new Volkswagen Jetta. Kevin Weiss got me through the process quickly. Will come back. More
by LAWRENCE2612
Employees Worked With
Kevin Weiss
August 26, 2020
Can’t make separate oil change appts. You have to show up, sit & wait. Then our car was done for 1/2hr before they told us (we saw it in the parking lot). up, sit & wait. Then our car was done for 1/2hr before they told us (we saw it in the parking lot). More
by Rruse
Employees Worked With
Cyle Vargo
August 26, 2020
Service was cool. But I did have to double back because I asked for my car to be washed after it being serviced. But the matter was handled. Just would have liked for my car to be dried off. asked for my car to be washed after it being serviced. But the matter was handled. Just would have liked for my car to be dried off. More
by MRL.LE_SURE
Employees Worked With
Shelby Gill
August 26, 2020
Everyone was friendly, knowledgeable, and interested in what I wanted. Joe Walker was top notch. He began by questioning me about what I wanted, then told me what models of Teguan there were. He got me a what I wanted. Joe Walker was top notch. He began by questioning me about what I wanted, then told me what models of Teguan there were. He got me a vehicle to test drive, had my trade assessed and proposed leasing agreements. Really enjoyed working with him and felt he really wanted to make sure I was happy with my purchase. More
by WLMCCLELLAND
Employees Worked With
Joe Walker
August 26, 2020
I scheduled an appointment for rear breaks and when I came to pick my car up the total was different then what was discussed at the time of drop off. came to pick my car up the total was different then what was discussed at the time of drop off. More
by SHARONPRUITT1
Employees Worked With
Alexis Williams
August 25, 2020
I have now leased twice from this dealership through dealer Joe Walker, and he has made the leasing process such a breeze for me. 5 star assisting! dealer Joe Walker, and he has made the leasing process such a breeze for me. 5 star assisting! More
by Destaniex10
Employees Worked With
Joe Walker
August 24, 2020
Very friendly and knowledgeable. Work was performed in a timely manor. Shelby did a great job of explaining everything that needed to be done on my vehicle and made sure there was no unnecessary work perfor timely manor. Shelby did a great job of explaining everything that needed to be done on my vehicle and made sure there was no unnecessary work performed. Great job! More
by KDKORDALSKI
Employees Worked With
Shelby Gill
