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Ken Ganley Volkswagen Bedford

Bedford, OH

4.6
1,124 Reviews

250 Broadway Ave

Bedford, OH

44146

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Showing 1,124 reviews

July 26, 2020

Service was very slow with minimum updates on repair status, my car was in the shop for over a week for an O2 sensor. I was not offered a loaner vehicle, and when I called to check the status of repair More

by DNAHREE
Recommend Dealer
No
Employees Worked With
John Scott, Mike Murphy
July 24, 2020

My sales person was Wayne Frejofsky this guy is awesome he was once retired came back to help in sale he gets no commission off these his soul purpose is to help families which mentioned more then the worl More

by DABERCROMBIE007
Recommend Dealer
Yes
Employees Worked With
Schawn Smith Jr, Wayne Frejofsky
Jul 24, 2020 -

Ken Ganley Volkswagen Bedford responded

Congratulations again on your new vehicle! We are happy to hear that Wayne did an excellent job listening to your wants and needs and getting you into a new vehicle at a great price. We appreciate your business and feedback as always on Wayne the rest of our team. If any questions should arise, please reach out to any member on our staff. We hope to see you again in our service department.

July 23, 2020

Service was excellent as always. I was made aware of all or any issues that I had for my car. I am very happy with my service. More

by KDHUNT20
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann
Jul 27, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for the feedback and 5- star review! We appreciate you telling us how your experience at our dealership went!

July 23, 2020

I feel that this dealership has very professional and knowledgeable people working there. Everyone there is courteous and very helpful. I will continue doing business there. More

by CLAUDIAMCDOWELL
Recommend Dealer
Yes
Employees Worked With
Wayne Frejofsky
Jul 24, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for taking the time to give us your positive feedback, we appreciate your 5-star review!

July 22, 2020

My sales person, Greg, was too flirty. He might benefit from some sexual harassment training. Other than that he was accommodating, he showed me cars I was looking for and opened me up to other cars as wel More

by SHELLS25HUNT
Recommend Dealer
Yes
Employees Worked With
Greg Love, Schawn Smith Jr
Jul 23, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had, I'm happy to hear it was still a positive car buying experience. Thank-you for your feedback it is very important to us!

July 21, 2020

Volkswagen has served me and my cars well for many years Volkswagen has served me and my cars for many years and Mike Murphy has been in charge many of those years. I trust him implicitly with my cars. Kevi More

by SBARKETT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard Micenmacher, Kevin Weiss, Mike Murphy
Jul 22, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank you for your continued support in our sales and service department. Mike has been apart of our company for awhile and we are thrilled to hear that he continues to provide excellent service! We are happy to hear that Kevin helped you go over your options of a new vehicle or lease buyout so you could make the best possible buying decision. Thank you again and we look forward to seeing you again!

July 21, 2020

I Went for an oil change and service was excellent. The time expectations were given up front and they delivered as stated. Mike is the best service writer I have worked with in a long time. He’s honest, f More

by AMESBERG1
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Jul 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for taking the time to give us your feedback and a 5-star rating. We appreciate your business and look forward to seeing you in the future!

July 20, 2020

Mike is always great to work with, however 3.5 hours for an alignment is way too long, especially when I was there at 8 am per my appointment More

by BAMBAM3067
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
July 17, 2020

No as friendly as I am use to. The person helping me might have been a a bed mood though . Also wanted to see if I would get a new car . I looked around but no one approached me . More

by SALENAWILLIAMSCOLLEGE
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
Jul 21, 2020 -

Ken Ganley Volkswagen Bedford responded

I apologize for the experience you had at our dealership. It is being discusses with management to be sure it does not happen again. If you are still interested in getting a new car please give me a call. That is unacceptable here that you were not taken care of. Thank-you, Brook Harter Customer Relations Manager 440-439-3444 Ext. 2002

July 17, 2020

I received prompt and courteous service. I waited in their comfortable waiting room which was equipped with TV,, coffee, vending machines, complimentary water, and air conditioning. All employees were s More

by FALCOSKID923
Recommend Dealer
Yes
Employees Worked With
John Scott
Jul 21, 2020 -

Ken Ganley Volkswagen Bedford responded

Thank-you for your positive feedback regarding your experience at our dealership. We are pleased to know that you were well taken care of. If you ever need anything please be sure to contact us. Thank-you for your business!

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