
Ken Ganley Volkswagen Bedford
Bedford, OH
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Service was very slow with minimum updates on repair status, my car was in the shop for over a week for an O2 sensor. I was not offered a loaner vehicle, and when I called to check the status of repair status, my car was in the shop for over a week for an O2 sensor. I was not offered a loaner vehicle, and when I called to check the status of repair on multiple occasions the reps appeared slightly annoyed. More
My sales person was Wayne Frejofsky this guy is awesome he was once retired came back to help in sale he gets no commission off these his soul purpose is to help families which mentioned more then the worl he was once retired came back to help in sale he gets no commission off these his soul purpose is to help families which mentioned more then the world not only did I get my car but my payments was just what I wanted!!!thanks Wayne your the best More
I feel that this dealership has very professional and knowledgeable people working there. Everyone there is courteous and very helpful. I will continue doing business there. knowledgeable people working there. Everyone there is courteous and very helpful. I will continue doing business there. More
My sales person, Greg, was too flirty. He might benefit from some sexual harassment training. Other than that he was accommodating, he showed me cars I was looking for and opened me up to other cars as wel from some sexual harassment training. Other than that he was accommodating, he showed me cars I was looking for and opened me up to other cars as well. He was pleasant and patient, outside of the flirting. More
Volkswagen has served me and my cars well for many years Volkswagen has served me and my cars for many years and Mike Murphy has been in charge many of those years. I trust him implicitly with my cars. Kevi Volkswagen has served me and my cars for many years and Mike Murphy has been in charge many of those years. I trust him implicitly with my cars. Kevin Weiss was very gracious especially when we we had to change our minds on the purchase of the new car and purchase the VW Golf that I had been leasing. I cannot thank him enough for his understanding and professionalism. More
I Went for an oil change and service was excellent. The time expectations were given up front and they delivered as stated. Mike is the best service writer I have worked with in a long time. He’s honest, f time expectations were given up front and they delivered as stated. Mike is the best service writer I have worked with in a long time. He’s honest, fair, and patient to explain anything that is needed to be explained. More
No as friendly as I am use to. The person helping me might have been a a bed mood though . Also wanted to see if I would get a new car . I looked around but no one approached me . might have been a a bed mood though . Also wanted to see if I would get a new car . I looked around but no one approached me . More
I received prompt and courteous service. I waited in their comfortable waiting room which was equipped with TV,, coffee, vending machines, complimentary water, and air conditioning. All employees were s their comfortable waiting room which was equipped with TV,, coffee, vending machines, complimentary water, and air conditioning. All employees were super friendly and polite. All this while my care was getting professional dealer service. More