
Ken Ganley Volkswagen Bedford
Bedford, OH
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I like the salesman greg love very efficient and knowledgeable about the cars and products! Not really happy about the call center for services I have always appreciated the one on one conversations knowledgeable about the cars and products! Not really happy about the call center for services I have always appreciated the one on one conversations with service reps😢 More
3 weeks and dont have my 2nd key, sales guy very inexpierienced and car was not clean on inside and once i drove off they didnt seem to care about finding my key or finishing there part of the deal inexpierienced and car was not clean on inside and once i drove off they didnt seem to care about finding my key or finishing there part of the deal until i got ahold of the used sales manager who i didnt originally deal with since my car is new. The used manager named joe actually seemed concerned about getting my key ordered and wanted to make sure i was happy. I would deal with him but Ill most likely never buy a new car from there again. More
Great service and ensured social distancing. Was timely in returning calls and helpful with the whole process. Howard was a great salesman to work with in returning calls and helpful with the whole process. Howard was a great salesman to work with More
Great service Schwan Smith is the best he made everything so easy for me! Very professional young man very nice staff very clean awesome service. so easy for me! Very professional young man very nice staff very clean awesome service. More
The facility was bright and beautiful. The entire team was polite and accommodating. Shawn was a sheer pleasure to work with. He provided options and truly listened to my needs and concerns. This was a GR was polite and accommodating. Shawn was a sheer pleasure to work with. He provided options and truly listened to my needs and concerns. This was a GREAT car buying experience!!! More
Good, Knowledgeable,Courteous Salemans, Real nice facility....Good Vibes, would recommend Ganley Services to everybody I know and then some. Keep Up the Good work!! facility....Good Vibes, would recommend Ganley Services to everybody I know and then some. Keep Up the Good work!! More
THEY WILL DAMAGE YOUR CAR!!!! I brought my Newly Purchased Vehicle that was sold by this dealership and I purchased the paint protection program which involves putting Xzilon on th I brought my Newly Purchased Vehicle that was sold by this dealership and I purchased the paint protection program which involves putting Xzilon on the interior and exterior of the vehicle. When the service department was preparing the cars exterior to apply the protective coating, they must have used the wrong kind of compound or used a buffing pad that was contaminated with dirt/pebbles since they damaged the exterior paint on the vehicle. They are claiming that there is no evidence of damage however multiple people and the pictures I took when inspecting the car shows that there is in fact damage that occurred in their possession. They had the car for roughly 2 months and they could not fix the damages they caused. They gave up on trying to fix it and said, "Its a used car so there is going to be scratches in the paint. Even when you buy a new car, the paint isn't going to be perfect and there will be scratches in it." and they repeated that statement when I replied stating "I understand used car might have scratches in it but if I bring it to you without the scratches and you give it back with new scratches, how is that normal to happen when performing a full detail? I would not suggest buying a car from this dealer since they clam its normal to buy a BRAND NEW CAR THAT COMES WITH SCRATCHES, AS WELL AS, WHEN GETTING IT SERVICED TO RECEIVE YOUR CAR BACK IN WORSE CONDITION THEN AT THE TIME OF DROP OFF!!!!!!!!! More
Thanks for taking superb care of my purchase. Chelsea Thanks for taking superb care of my purchase. Chelsea was great to deal with and kept me well informed. Tony and Pat, the managers went above and bey Thanks for taking superb care of my purchase. Chelsea was great to deal with and kept me well informed. Tony and Pat, the managers went above and beyond to to ensure I had an excellent experience. And Schawn the finance manager was very professional, quick and courteous. Thanks again to all! More