Ken Ganley Volkswagen Bedford

Dropped off my car the night for a 7:30AM appointment car wasn't worked on until late in the day ended up picking up my car after hours,what's the use of an appointment if it's not honored, but to the servic wasn't worked on until late in the day ended up picking up my car after hours,what's the use of an appointment if it's not honored, but to the service Department's credit everything was done correctly minus the 7:30 appointment and the 4:00 service. More

Recall work was done quickly, which is great. I appreciated the drop off box option. I also liked that the dealer called me to schedule the recall work. appreciated the drop off box option. I also liked that the dealer called me to schedule the recall work. More

Dealing with Joe Walker was simply GREAT I worked with Joe Walker. He was pleasant and concise. He didn't waste our time, didn't try to sell me additional products. We did everything via ema I worked with Joe Walker. He was pleasant and concise. He didn't waste our time, didn't try to sell me additional products. We did everything via email within a few hours. He gave me a fair price for the new car and my trade-in. All paperwork was prepared in advance and I just had to spend half hour at the dealership. That's how every visit to a dealership should be. I strongly recommend working with him. More

Truly exceptional This is a 'real' review by a 'real' car enthusiast - not some excitement driven 'lobgesang'. Therefore I shall start with the negative ... the vehicle This is a 'real' review by a 'real' car enthusiast - not some excitement driven 'lobgesang'. Therefore I shall start with the negative ... the vehicle wasn't clean, it was anything but. Granted I'm a passionate car detailer myself and I've yet to find someplace else to satisfy my perfectionism but c'mon ... at least try! Anyway enough with criticism. Everything else (and I mean everything!) was outstanding. Starting with the first contact via email and phone over the price negotiation up to the signed paperwork - everything was significantly better than expected nowadays. There was no false information just to get you into the dealership, no arguing how little your trade might be worth and no pushing to buy the new car today because the incentives expire tomorrow. Just straight up, honest and actually fun! Chelsea did a great job and did not leave one question unanswered. A big shout out to finance manager (you know the one last guy who really wants you to buy that snake oil) - no bs, no upsell, just a couple of signatures. Ganley rocks! I will be back... More

I will recommend Mr Love to my family and friends.Mr Love was very nice and listened to what i needed.He made it very easy for me to buy the car. I will come back again to buy from him. was very nice and listened to what i needed.He made it very easy for me to buy the car. I will come back again to buy from him. More

Joe Walker is the best! Bought my 3rd VW, second one from Joe. He makes buying cars easy! Thank you Ganley VW of Bedford for the great service! Joe. He makes buying cars easy! Thank you Ganley VW of Bedford for the great service! More

Svc Is starting to slack I picked up a screw on my way out & got the same type of screw in my tired so now I return. out & got the same type of screw in my tired so now I return. More

It was time to turn in my 2016 Jetta which I Loved and It was time to turn in my 2016 Jetta which I Loved and the gas mileage was great but I fell in Love with the Tiguan and I am still in love with it. It was time to turn in my 2016 Jetta which I Loved and the gas mileage was great but I fell in Love with the Tiguan and I am still in love with it. Sale and service was great experience!. More

Excellent! Excellent experience and very fest service! Got new car in one hour! I would recommend Ganley Volkswagen of Bedford dealership if you are looking for Excellent experience and very fest service! Got new car in one hour! I would recommend Ganley Volkswagen of Bedford dealership if you are looking for friendliness and good price! More

Very unorganized and unprofessional. I reserved a 40K maintenance appointment. Rented a car because I was told it wouldn’t be Ready that Saturday. I was told car only needed basic services, even when I s maintenance appointment. Rented a car because I was told it wouldn’t be Ready that Saturday. I was told car only needed basic services, even when I specifically asked did I need brakes. When I went to pick my car up Monday I was told I needed brakes and a couple other things. This quote was given AFTER I returned my rental. After complaining, about being misquoted and renting a car for the purpose of getting my car repaired, I was told that he read me the wrong quote and then I was told, “Well there’s nothing I can do now” More