Ken Ganley Volkswagen Bedford

Suggested and performed oil change to fix a diagnostic issue. It didn't resolve the issue and problem came back immediately...they did get $500 out of me to fix something else issue. It didn't resolve the issue and problem came back immediately...they did get $500 out of me to fix something else More

Great Experience I worked with Joe Walker who was a pleasure to work with from beginning to end. Joe's attention to detail and professionalism was unparalleled as he t I worked with Joe Walker who was a pleasure to work with from beginning to end. Joe's attention to detail and professionalism was unparalleled as he took the time to thoroughly answer each of our questions. Also, after we left the dealership, Joe's communication was extremely timely and he followed through on everything he said he was going to do. More

Horrific Experience!! My experience with the service department was HORRIFIC!! My first visit on January 17th went well. Alexis Williams provided exceptional customer servi My experience with the service department was HORRIFIC!! My first visit on January 17th went well. Alexis Williams provided exceptional customer service during my visit. It was recommended that I purchase two (2) new tires for the vehicle for which I purchased (PAID IN ADVANCE) in addition to purchasing a replacement mirror switch. Alexis stated the tires were not in stock but the order would be placed for both items and would arrive on Monday, January 20th. She said someone would contact me when the parts came in. I did not hear from anyone so I called the service department on Wednesday, January 21st to check the status of the order. I spoke to a gentleman in the parts department who stated the switch had arrived but the tires had NOT been ordered. He asked me to hold while he double checked the order. He returned to the line and stated BOTH parts were in and that I could return to have tires installed along with the switch. On Saturday, February 1st. I returned to the service department to complete the remainder of the work which included install of the replacement switch, tire installation and rotation, in addition to a wheel alignment. After checking in then waiting patiently for roughly 45-minutes or so, Alexis approached me to advise that the order for the two tires had actually NOT been placed. She apologized then said the tires could be orderd then asked if I could return Monday, February 3rd to have tires installed. Needless to say, I was livid at this point. I instructed her to install the switch only then demanded a refund for the tires as I did not have time to return as she suggested. I asked that the refund be issued back to my credit card. She adamantly stated that the funds could not be returned to the credit card because the cashier did not know how to process a refund. She said a check would be issued but it would not be available until Monday, February 3rd. Alexis stated no one was available in the service department to issue the refund. I called Monday, February 3rd to find out if the check was ready for pickup – Alexis stated she could NOT issue a check but I would need to return to the service department to process the refund back to my credit card. I finally used my lunch hour to drive back to the dealership to complete the refund to my credit card. This entire fiasco was the most horrible experience that I have encountered!!! And to further add to the debacle, they didn’t bother to wash the vehicle as promised when visiting the service department. I will not have my car serviced at this dealership in the future. More

Excellent Purchase Experience - new Kurkuma Yellow Arteon This was a very nice purchase experience and Wayne Frejofsky handled everything perfectly. This was an out of the ordinary long distance purchase a This was a very nice purchase experience and Wayne Frejofsky handled everything perfectly. This was an out of the ordinary long distance purchase and pick up. Initially, I made contact with Wayne and discussed the purchase through email (via an Autotrader ad)- he worked with me, VW and the dealership to discuss the car its features to obtain a mutually agreeable price. I wired the funds and traveled there to meet him and take delivery. The car was very well prepared, we took it for a short test drive, I did quick diagnostic test and Wayne showed me how to pair my phone, set it up for Waze navigation and explained some other features of the car - very helpful. He also supplied the car with a full tank of fuel, changed the oil and set tyre pressures (important for a 2500 mile trip home). He has been selling VW cars for long time and told me some interesting stories about his visit years ago to VW in Germany, plus his interests in US muscle cars. I really enjoyed chatting with him and doing business with him and at the dealership in general and the car was immaculate!! Dayton Ware did all the financial paperwork too, also very efficient - altogether the complete process was a truly nice experience. I can thoroughly recommend this dealership! thank you. More

Greg Love worked very hard to help me out, I left their way happier than I thought I would... with my 1st new car...1st Volkswagen. way happier than I thought I would... with my 1st new car...1st Volkswagen. More

Purchase of lease car Everyone at the dealership made us feel welcome, and they were very accommodating towards our needs. They were also very knowledgeable. Both Howard, s Everyone at the dealership made us feel welcome, and they were very accommodating towards our needs. They were also very knowledgeable. Both Howard, salesman, and Adrian, financial person, made the process easy and very comfortable. More

a wonderful experience Joe Walker is a totally honest person whom as long as he sells cars I would buy from him again. I would recommend my family and friends to buy from hi Joe Walker is a totally honest person whom as long as he sells cars I would buy from him again. I would recommend my family and friends to buy from him. More

It took over three hours to get an oil change and the service writer didn’t even look at me while I was waiting let alone provide an update. I had to ask what was going on with my car at the 2.5 hour mar service writer didn’t even look at me while I was waiting let alone provide an update. I had to ask what was going on with my car at the 2.5 hour mark. Then it took 15 minutes for her to come back. I will not be returning for service. More

Not good If you screw something up, costing your customer hours of wasted time and a week+ without his car for a routine, scheduled maintenance, you don't offe If you screw something up, costing your customer hours of wasted time and a week+ without his car for a routine, scheduled maintenance, you don't offer a $6 discount on a $300 bill "to make it right." srsly...? More