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Ken Ganley Volkswagen Bedford
Bedford, OH
1,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,121 reviews
January 03, 2020
I have received the help that I needed while my car was fixe I always take my car to Ganley of Bedford for services ever since I purchased it there and fell that I was in hands always. I always take my car to Ganley of Bedford for services ever since I purchased it there and fell that I was in hands always. More
by WILLIE SHANNON
Verified CustomerEmployees Worked With
Schawn Smith Jr
January 03, 2020
very well satisfied very professional service All things were a go from the appointment time through service time a drive away time after service completion. Well satisfied. Allwork was fully e All things were a go from the appointment time through service time a drive away time after service completion. Well satisfied. Allwork was fully explained as to the findings and repair needs. More
by DRASSEFF
Employees Worked With
Michael Murphy, Howard Micenmacher
January 01, 2020
Awesome They have always been honest and above board...treated me with respect.I highly recommend Mike and John..thanks guys For all that you do for customer They have always been honest and above board...treated me with respect.I highly recommend Mike and John..thanks guys For all that you do for customers like me More
by MARTINSV
Employees Worked With
Mike, john
December 19, 2019
New Lease Process I came in because I got a letter saying I could get out of my Passat lease early and Kevin Weiss made the process easy to turn that car in and lease a I came in because I got a letter saying I could get out of my Passat lease early and Kevin Weiss made the process easy to turn that car in and lease a new Jetta. I came in Saturday afternoon and picked up the new car Monday night. More
by WLEVINE218
Employees Worked With
Kevin Weiss
December 17, 2019
Great Purchase Awesome experience very helpful and honest! I would record anyone I know looking for a car to come to these guys! It wasn’t a long drawn out experienc Awesome experience very helpful and honest! I would record anyone I know looking for a car to come to these guys! It wasn’t a long drawn out experience like I have had in the past! More
by DOUGLAS_TANASIA
Employees Worked With
Linell Renda
December 15, 2019
Great experience The entire buying experience was effortless. Schawn was very thorough going over every aspect of the vehicle (ie. maintenance schedule, infotainment The entire buying experience was effortless. Schawn was very thorough going over every aspect of the vehicle (ie. maintenance schedule, infotainment, etc.). Schawn was professional and a pleasure working with. More
by GIOVANNI
Employees Worked With
Schawn Smith Jr, Pete Kash
December 12, 2019
Alright! Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my Called and spoke with Greg Love...after giving him a little insight, he said come right in and he'll have me in a new car! Got there about 6:30 in my 09 Equinox...left about 9:15 in my 19 Tiguan! Alright "Easy" Greg Love! More
by JHAZMINE
Employees Worked With
Greg Love
December 10, 2019
I have always had good experiences at Ganley VW Bedford. I have bought three cars there now. The most recent was a certified pre-owned VW Golf. My salesman, Joe Walker, was a strong part of the experienc I have bought three cars there now. The most recent was a certified pre-owned VW Golf. My salesman, Joe Walker, was a strong part of the experience. He moved the process along quickly and fairly. He was very helpful in orienting me to my new car. That’s important these days because cars have a lot of complicated electronic features. Joe has also made several post sale contacts to be sure that all is well with the new car. More
by Frankpgiaimo
Employees Worked With
Joe Walker
December 10, 2019
Efficient They listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was as negotiated They listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was as negotiated Professional and polite salesperson More
by Karl Hering
Employees Worked With
Joe Walker
December 09, 2019
Oil change...2 hours later My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question My experience was not good...I called to see if you do Oil Changes on Saturday, they wanted to put me on hold, I asked if I could ask a quick question, then asked about Saturday oil change...person was exasperated that I did not just go on hold, even though it was a 15 second transaction. I arrived asked after check in how long it would take, they stated 1 hour. Approaching 2 hours waiting, I was given a list of "risky" items I should address. Given that I was there longer than expected with no communication until then, I said I did not have time to go thru with the recommendations. One of which was Tire Rotation, which was actually part of the original service with Oil Change. I asked if it was done, they checked and it was not completed, although it was the first line of the service order. I probably would have had the other work done if I was told sooner. It was a negative experience, I walked away unsure of the quality of the work, given the lack of ability to follow simple instructions on the service order. It was a turning point in my desire to do business with the dealership, which I have been a loyal Ganley client for years. More
by Unhappy Service recipient
Employees Worked With
Kevin Weiss
