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Ken Ganley Volkswagen Bedford - Service Center
Bedford, OH
361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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361 Reviews of Ken Ganley Volkswagen Bedford - Service Center
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April 11, 2025
Very professional and take pride in providing good quality work. The workers are helpful and knowledgeable quality work. The workers are helpful and knowledgeable More
by rpencer1973
April 09, 2025
This has to be the worst dealership I have ever been to. Unprofessional from the front desk to the service center. I brought my car in for an exterior window seal repair and when I picked up my car all of m Unprofessional from the front desk to the service center. I brought my car in for an exterior window seal repair and when I picked up my car all of my seals were damaged. They scratched the paint on three of my doors, the trim on the rear door peeled off when the front door was opened and none of the door panels were re-attached properly, all this after I was called and told that it was finished, inspected and it was good to go. No one even walked out to go over the car with me. I was told to bring it back to have it re addressed and after having it for 10 days they still haven't even done any repairs. What a disgrace that you buy a new car, and this is how a customer is treated. Management blatantly lied to me about the status and my vehicle location and when caught just apologized and said that he was misinformed. In my opinion there is no integrity in this place at all. You have salesmen in huddles inside cars, personal items exposed to any potential buyer when they come in. There is just a lack of leadership and professionalism, and it is just sad. Supervisors and managers are always on vacation (multiple times in the last 4 weeks). I have left messages and emails, with no response. My car has been to two other places, and I am expected to trust that the service techs at VW will get it right this time. As a person who has been in customer service and management for 20 years, I am hoping that the GM sees this and starts to address the problems. More
by msteshaj26
Employees Worked With
George, Sam, Aaron
April 02, 2025
The dealership was clean efficient and very curtious. Did my service and took the time to get a new part ordered for my right rear fender trim that was damaged. Will let me know when part arrives Did my service and took the time to get a new part ordered for my right rear fender trim that was damaged. Will let me know when part arrives More
by franklunar974
March 28, 2025
Customer service was terrible, they had me drive to the location, then sit in the lobby for an hour just to tell me that they didn’t have the tire. Waste of time. location, then sit in the lobby for an hour just to tell me that they didn’t have the tire. Waste of time. More
by angelawalton87
Employees Worked With
Don’t remember name
March 26, 2025
This dealership is going downhill. New management is not very friendly and accommodating. Had to return car the next day because it was not correctly fixed. I had to repeatedly call fo New management is not very friendly and accommodating. Had to return car the next day because it was not correctly fixed. I had to repeatedly call for when my vehicle was going to get looked at. New management and team is arrogant and lack people skills. More
by Vdub
Employees Worked With
Andrew Bradley
March 25, 2025
Great service! I was in/out for an oil change in 1 hr with same day appointment. Amazing!Everyone was super friendly and helpful! Never regret switching from a BMW I was in/out for an oil change in 1 hr with same day appointment. Amazing!Everyone was super friendly and helpful! Never regret switching from a BMW to a Volkswagen. More
by Rkvamh
Employees Worked With
John Scott
March 24, 2025
I had a great experience getting an oil change at this dealership. The service was quick, and the staff was friendly and professional. I appreciate their efficiency and will definitely return for future m dealership. The service was quick, and the staff was friendly and professional. I appreciate their efficiency and will definitely return for future maintenance! More
by Samcald
Employees Worked With
Sam
March 23, 2025
I was very stressed today I was so thankful Alexis gave me the assurance that she would take care of me soon. She did a great job. I was able to make it into work. me the assurance that she would take care of me soon. She did a great job. I was able to make it into work. More
by shirleymccoy1942
Employees Worked With
Alexis Williams
