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Ken Ganley Volkswagen Bedford - Service Center

Bedford, OH

4.3
361 Reviews

361 Reviews of Ken Ganley Volkswagen Bedford - Service Center

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April 11, 2025

Very professional and take pride in providing good quality work. The workers are helpful and knowledgeable More

by rpencer1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Nadvit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2025

This has to be the worst dealership I have ever been to. Unprofessional from the front desk to the service center. I brought my car in for an exterior window seal repair and when I picked up my car all of m More

by msteshaj26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George, Sam, Aaron
April 02, 2025

The dealership was clean efficient and very curtious. Did my service and took the time to get a new part ordered for my right rear fender trim that was damaged. Will let me know when part arrives More

by franklunar974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2025 -

Ken Ganley Volkswagen Bedford responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

March 28, 2025

Customer service was terrible, they had me drive to the location, then sit in the lobby for an hour just to tell me that they didn’t have the tire. Waste of time. More

by angelawalton87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
Mar 28, 2025 -

angelawalton87 responded

Ken Ganley Volkswagen Bedford Mar 28, 2025 angelawalton87 Customer service was terrible, they had me drive to the location, then sit in the lobby for an hour just to tell me that they didn’t have the tire, after they told me to come in. Waste of time.

March 26, 2025

This dealership is going downhill. New management is not very friendly and accommodating. Had to return car the next day because it was not correctly fixed. I had to repeatedly call fo More

by Vdub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Bradley
Mar 28, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Volkswagen Bedford did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 25, 2025

They have been awesome to me since I got my 1st VW in 2009. Great people, great service! More

by hildreth115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scott, Alexis Williams
Mar 29, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2025

Great service! I was in/out for an oil change in 1 hr with same day appointment. Amazing!Everyone was super friendly and helpful! Never regret switching from a BMW More

by Rkvamh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scott
Mar 27, 2025 -

Ken Ganley Volkswagen Bedford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2025

I had a great experience getting an oil change at this dealership. The service was quick, and the staff was friendly and professional. I appreciate their efficiency and will definitely return for future m More

by Samcald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 27, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Volkswagen Bedford. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

I was very stressed today I was so thankful Alexis gave me the assurance that she would take care of me soon. She did a great job. I was able to make it into work. More

by shirleymccoy1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Williams
Mar 25, 2025 -

Ken Ganley Volkswagen Bedford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 22, 2025

I bought a 2023 Taos brand new and check engine light is on. Car is less than two years old. More

by katurascott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2025 -

Ken Ganley Volkswagen Bedford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Mar 23, 2025 -

katurascott responded

Assist? That’s a joke. I’ll never buy a vehicle from this dealership again, Clearly one of your technicians put too much oil in my vehicle since the oil light came on… then the check engine light. You Take Care!

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