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Ken Ganley Volkswagen North Olmsted

North Olmsted, OH

Overview
Reviews
4.9
235 Reviews
Call Dealership (440) 734-2000
View Awards

25580 Lorain Road

North Olmsted, OH

44070

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Showing 235 reviews

September 17, 2024

I received great customer service today. Chris was attentive to the problems with the car and worked to provide a solution in timely fashion More

by andrea d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wheatley
Report | Print
Sep 21, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi Andrea, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen North Olmsted. Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2024

The advisors were amazing kind and very helpful! The Express team manger is the absolute best always gets my car done in a timely manner! Joe is the best! Jasmine is a great advisor! More

by Animeemail9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Powell jasmine nowakowski
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Sep 20, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Volkswagen North Olmsted! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

Easy to work with. Car taken in when scheduled. Let me know what issues were and cost. Car done when promised. Cost was reasonable. More

by jpampush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
Report | Print
Sep 16, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2024

Good experience, offered great price for the new vehicle! The process was smooth and fast. Our sale agent yasser was very helpful!! More

by Singh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yasser
Report | Print
Sep 09, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2024

Very accommodating! Everyone at the dealership was amazing. Our salesman, finance guy, sales managers and the general manager! I recommend Ken Ganley Volkswagen North Ol More

by jamie_stemmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Walker and louis
Report | Print
Sep 08, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 31, 2024

The team did an amazing job to my vehicle and went above and beyond in their service. Very dedicated and trustworthy place. More

by Rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nunnari
Report | Print
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi Rania, thank you so much for your positive comments about Ken Ganley Volkswagen North Olmsted! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

4th vw 3rd from Ganley. Very satisfied with dealership very happy with the purchase again More

by Gregfrey48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonja and Terry
Report | Print
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Volkswagen North Olmsted. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

My sales rep was very patient and understanding. She kept in contact until my car got on the lot. Thanks for finding the car I wanted. More

by Mina Sho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonja Jovanonic
Report | Print
Sep 01, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hi Mina, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

I will never use another Ken Ganley Dealership. I will make sure to go out of my way to avoid them. More

by Drvanfleet92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Report | Print
August 30, 2024

The customer service in the service department is lacking. I’ve had miscommunications, a ruse representative and just an overall very below average experience. More

by Kiki
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Report | Print
Aug 30, 2024 -

Ken Ganley Volkswagen North Olmsted responded

Hello Kiki, We are sorry to hear you had a disappointing experience with us. Unfortunately, we are unable find your customer record in our system as having performed any work on your vehicle. We want you to be completely satisfied with us. Our Service Director Logan Brown would greatly appreciate the opportunity to speak with you further to better understand what happened and how we can rectify the situation. Please give him a call at 440-734-2000 Ext. 5030. Thank you.

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