Ken Ganley Westside Imports

Preventive maitenance I have always brought my Elantra to the dealer. They are very attentive, they listen to my concerns, the service is done in a reasonable matter of ti I have always brought my Elantra to the dealer. They are very attentive, they listen to my concerns, the service is done in a reasonable matter of time and affordable. More

Outstanding experience purchasing a new car. I had a great experience with buying my new car at Ganley. Naudia Cruz was most helpful: from taking care of me as a walk in customer, to ordering the I had a great experience with buying my new car at Ganley. Naudia Cruz was most helpful: from taking care of me as a walk in customer, to ordering the at, and through the purchase process. More

Happy with the repairs and the way my situation was handled I am very happy with the repairs, I’m very grateful for the way that Brooke Tobicash handled my situation, I depend on my car, always picking up my gr I am very happy with the repairs, I’m very grateful for the way that Brooke Tobicash handled my situation, I depend on my car, always picking up my grandchildren, and when I have to leave the car for a couple of days, she always helps me letting me to use a rental, that means sooo much to me, thank you to all the people in the Service Department, for their professionalism in handling my situation. Ana Santos More

great experience, no pressure to buy i had great experience buying my Certified Pre-Owned Subaru Impreza last month. This is my second purchase of Subaru from Ganley Westside Imports. I h i had great experience buying my Certified Pre-Owned Subaru Impreza last month. This is my second purchase of Subaru from Ganley Westside Imports. I have been impressed and pleased with the customer service I have received on the purchase of the car, repair of the preexisting scratches and the application to the protective fabricant paint coatings. Billy Loesch, his supervisor and co-worrkers have been very helpful and professional. Keep up the great work. Celina Bakalarz More

Atlas purchase Strong communication and didn’t fee to pressured to buy. Fair to good price. The process to buy the car and finance it was smooth and didn’t take mu Strong communication and didn’t fee to pressured to buy. Fair to good price. The process to buy the car and finance it was smooth and didn’t take much time. More

Easy, Hassle-free Experience I had a positive experience at Ganley Subaru in North Olmsted. I knew what I wanted, we filled out paperwork, and before I knew it, they had a great d I had a positive experience at Ganley Subaru in North Olmsted. I knew what I wanted, we filled out paperwork, and before I knew it, they had a great deal for me that fit my budget. No needless back and forth just straightforward salesmanship, which I appreciate. More

Service after the sale Recently purchased an older "as-is" used Honda CR-V and got a very good deal with Amanda. Only two months down the road I need some brake work done a Recently purchased an older "as-is" used Honda CR-V and got a very good deal with Amanda. Only two months down the road I need some brake work done and reached back out to Ganley (on a whim, really) and was EXTREMELY PLEASED with Scott T's customer service! He empathized with my situation and offered a discounted repair at Ganley or to share the cost of the repair elsewhere. I could hardly believe this liberal definition of "as-is" service months after the sale. Ganley Westside is #1 on my list next time I'm shopping or servicing. More

great service Keith Rivers is the absolute best salesmen ever. no stress, new car, couldn’t be happier. the manager, Carlo is also great. 2nd car transaction w Keith Rivers is the absolute best salesmen ever. no stress, new car, couldn’t be happier. the manager, Carlo is also great. 2nd car transaction with this dealship. I’ll be back More

Customer Service at its Worst Customer service at its worst! Bought a Jetta one week ago today. Put a deposit down a few days prior and asked for paperwork to be ready to go whe Customer service at its worst! Bought a Jetta one week ago today. Put a deposit down a few days prior and asked for paperwork to be ready to go when we came in. I bought last two cars online and spent ten min in the store signing papers. Well... of course not here. Spent 1.5 hours with paperwork. Let me add this... it was total cash sale... no financing to do! Then when we were done, wentto leave and the keys were missing! Two imbeciles ran around w their heads cut off trying to find the keys w no luck for another half hour. I said... just mail them to me. They said ok. I left. Sat rolls around and I call and email with no reply to this very day. I call and email again Sunday, again... nothing returned. Call today and was told we needed to come get the keys and sign some more paperwork. Wow... that's communicating w your customer!!! NOT! You never called or returned a call. I tell them that they need to deliver the keys to my house and bring whatever paperwork so we can look it over. Of course... still no call back from management! I do not think I am unreasonable! The least they could do is bring us the key. Pretty simple thing when we just handed you 20k in cash! Any other dealership would never let it get to this point! Customer Service is not even a consideration at this dealership! Look at all the other posts recently... this dealership is making a lot of customer very unhappy! Yes... I will post this on every Ganley website, Google lead, review board, Facebook and the others, even LinkedIn! I would think the owner would be disgusted with this sort of behavior at a dealership w his name and better yet, his fathers name on it! Disgusting! More

Great Experience! My purchase was a great experience. My salesperson, Patrick Nusbaum, was amazing! He was friendly, hard working, and personable. Michael was also help My purchase was a great experience. My salesperson, Patrick Nusbaum, was amazing! He was friendly, hard working, and personable. Michael was also helpful and accommodating, as was the gentleman in finance. They all made ending my lease and my new purchase very easy. I would highly recommend this dealership, Patrick, and the staff to future buyers! More