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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,776 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,776 reviews

December 26, 2017

Great customer service! Bought my car a few years ago, back for regular service after not visiting for a while. Very friendly staff, kept me updated timely, pricing was expec More

by Savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt in service
Dec 27, 2017 -

Ken Ganley Westside Imports responded

Savannah, Thank you for returning to Ganley Westside Imports for your recent service visit. We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again soon. Ganley Westside Imports

December 25, 2017

3rd car we have leased from this dealership. Very happy with our overall experience. Our salesperson was wonderful to deal with and very knowledgeable. We are very happy with our decision. Gl More

by Lalakjo8740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Workman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Zeleny
Dec 27, 2017 -

Ken Ganley Westside Imports responded

Thank you for returning to Ganley Westside Imports for another lease. We appreciate your loyalty to the dealership, as well as your nice review, and look forward to seeing you again in the future. Enjoy your new car! Ganley Westside Imports

December 25, 2017

quick service I had no appointment and was serviced quickly! Sales person was very friendly. Had oil changed and tires rotated within one hour! Great work guys! More

by geocic
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tori sally
Dec 27, 2017 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's oil change and tire rotation. We understand that you have a choice when it comes to service stations and appreciate the opportunity to assist you, as well as your kind review. Please do not hesitate to contact us with any questions or concerns. Thank again! Ganley Westside Imports

December 22, 2017

NEW TIRES/ALIGNMENT THIS STARTED WITH A OIL CHANGE--WHILE DOING A GENERAL INSPECTION A BAD FRONT TIRE WAS FOUND--INNER WIRES WERE SHOWING THROUGH AND OTHER TIRE SHOWED WE More

by RONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBYN MUELLER
Dec 23, 2017 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your positive review, and look forward to working with you again. Please do not hesitate to contact us with any future questions or concerns. Thanks again! Ganley Westside Imports

December 21, 2017

Review I was very disturbed by the finance man suggesting I take a loan and get a kick-back rather than pay cash. He said it would be a $200 cash back as we More

by Jean300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Pangrace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Zeleny
Dec 21, 2017 -

Ken Ganley Westside Imports responded

Jean, I would like to begin by thanking you for coming to Ganley Westside Imports during your search for a new Subaru. We appreciate the opportunity to earn your business, as well as your honest review, and understand your concerns regarding the discount that we offered in an effort to earn your finance business. I apologize that you interpreted this offer as a "kick back", and can assure you that our intention was NOT to make you uncomfortable in any way. As a dealership, we earn various bonus amounts for securing business for our finance (bank) partners, and these bonuses were simply being offered to you as additional savings. Again, thank you for visiting Ganley Westside Imports. We enjoyed working with you, and look forward to doing so again. Enjoy your new car! Ganley Westside Imports

December 18, 2017

Accommodating and friendly The service dept was extremely helpful, courteous and kind. I was helped immediately and did not wait very long for the completion of services and tha More

by Tkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We understand that you have a choice when it comes to service stations and appreciate the opportunity to earn your business. Thank you, as well, for your kind review. We look forward to working with you again during a future visit. Ganley Westside Imports

December 17, 2017

Shopping for cars while having service completed. I was looking at the Toureg while my car was being serviced. Matt was the only one visible on the show room floor, a few minutes later there was one More

by Jacquie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Geraci
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a very nice woman in service who helped me. I cannot remember her name. She was very polite and pleasant. She was not the cashier., but she was nice too.
Dec 19, 2017 -

Ken Ganley Westside Imports responded

Jacquie, Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. At Ganley Westside, we strive to provide "5 Star" service 100% of the time and look forward to meeting this standard during your next visit. Please do not hesitate to contact us with any other questions or concerns. Thanks again for your review. Ganley Westside Imports

December 16, 2017

Dead battery Took me with no appointment. I had to have my Subaru jump started. The tailgate opened over night while in my pocket, which drained the battery. There More

by jack46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was a young lady working in the service center.
Dec 19, 2017 -

Ken Ganley Westside Imports responded

Jack, Thank you for bringing your Subaru to Ganley Westside Imports for it's battery service. We appreciate the opportunity to assist you, as well as your nice review, and look forward to working with you again during a future visit. Ganley Westside Imports

December 15, 2017

2016 Tuscon My salesman was very professional, understanding, and helpful. All of my questions were answered and my new car was delivered in pristine condition. I More

by angceldel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Misch
Dec 15, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new Hyundai! We appreciate the opportunity to earn your business, as well as your kind review, and look forward to seeing you again during a future visit. Enjoy your new Tucson! Ganley Westside Imports

December 15, 2017

Excellent experience, unmatched Your service department did an exceptional job in addressing our car problem. They accommodated our request despite that we did not have an appointmen More

by samnayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
Dec 15, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports for the purchase, and service needs of your 2 Subarus! We understand that you have a choice when it comes to dealerships, and appreciate your loyalty to Ganley Westside & Subaru. Thank you, as well, for your kind & detailed review. We are glad that your recent service visit was a positive one and look forward to working with you again. Enjoy your new 2018 Outback! Ganley Westside Imports

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