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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,778 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,778 reviews

November 15, 2017

Jerked around by Petty disrespectful salesman. Referring only to the Hyundai Department: worked directly with salesman Nicholas Misch and sales managers Matt and Mike Vanderhoof. All 3 were friendl More

by JakeIngrassia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Meadows, Michael Vanderhoof, Nicholas Misch, Brandon Williams
Dec 04, 2017 -

Ken Ganley Westside Imports responded

Public dealership response: Ganley Westside Imports said on 11/16/2017 11:53 AM (Private Message) Mr. Ingrassia, Thank you for taking the time to review your experience with our sales department. At Ganley Westside Imports, we strive to always provide 5 Star Service, and I apologize that you do not feel that you received this level of treatment by our staff. I feel that it is important to present a few important details regarding your interaction with our dealership which you did not include in your review: 1) We worked to help you find a vehicle that would be the correct "fit" for you. In fact, we allowed you to take an "extended test drive" and drive our vehicle over night do that you would get a better feel for the car. 2) We presented upfront pricing to you, and you continued to negotiate (several times) with another dealership, including while you were driving our vehicle. This mat, in part, explain the frustration of the Ganley Westside staff, who's only goal was to earn your business. 3) Nick, Matt & Mike's behavior when you returned to the dealership the final time, as well as the reason that they contacted you at work, can be explained by the fact that you left a bag of garbage (literally) in our vehicle upon it's return. We simply were contacting you to have you take possession of your garbage, and then wanted to ensure that everything went smoothly when you returned to claim the garbage. As I mentioned above, our goal was to earn your business, and we are disappointed that we were not able to do that. Thank you again for the opportunity to work with you, as well as your feedback. Please feel free to contact me directly at the phone # or email address below should you wish to discuss your experience in greater detail. Regards, Andy Carl Internet Sales Director Ganley Westside Imports andy.c@ganleywestside.com (440) 734-2000 x5016

November 09, 2017

Excellent Service Justin took fantastic care of us and did a great job with giving us multiple options and making our price budget work for us. We never felt pressured More

by oliviascally14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hein
Nov 09, 2017 -

Ken Ganley Westside Imports responded

Olivia, Thank you for choosing Ganley Westside Imports as the location to purchase your new Hyundai. We appreciate the opportunity to work with you, as well as your kind review, ans look forward to seeing you again during a future visit. Enjoy your new Elantra! Ganley Westside Imports

November 09, 2017

Accent Justin was straight forward and very helpful. Glad I was able to refer somebody to him. Thats about all i have say. A 25 word minimum to complete this More

by conlankan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hein
Nov 09, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new Hyundai. We appreciate the opportunity to serve you, and are glad that your experience with Justin was a simple and transparent one. Thank you, as well, for your positive review. Please do not hesitate to contact us with any questions or concerns. Enjoy your new Accent! Ganley Westside Imports

November 09, 2017

Ganley Westside Hyundai Experience Janice was fantastic! She greeted us right away, showed us all of the available options for the vehicle I was looking for, and has called me a few tim More

by christa.purdy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Huang
Nov 09, 2017 -

Ken Ganley Westside Imports responded

Christa, Thank you for coming to Ganley Westside Imports during your search for a new car. We appreciate the opportunity to earn your business, and are glad that your experience with Janice was a simple and easy one. Thank you, as well, for your positive review. We wlook forward to working with you again. Enjoy your new Tucson! Ganley Westside Imports

November 09, 2017

Dealer rater Great experience Matt was awesome, the price and vehicle was perfect!!! We have bought 5 vehicles from Matt and will continue. Very professional pe More

by ajtoth2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Meadows
Nov 09, 2017 -

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports with the purchase of another Hyundai. We appreciate your loyalty to Matt & the dealership, as well as your kind review, and look forward to assisting you again in the future. Enjoy your new vehicle! Ganley Westside Imports

November 09, 2017

Thumbs up Our dealings with Nick Misch and Ganley Westside Hyundai on our Santa Fe were excellent, and we would recommend both the dealership and the sales cons More

by pattersons5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicholas Misch
Nov 09, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new Hyundai. We understand that you have a choice when it comes to dealerships and appreciate the opportunity to earn your business. Thank you, as well, for your nice review. We look forward to working with you again in the future. Enjoy your new Santa Fe! Ganley Westside Imports

November 04, 2017

Excellent experience 3rd lease with this North Olmsted dealership. Always very consistent and fair. The service dept. and staff are exceptional. Will return for my 4th le More

by eds982003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vanderhoof, Brandon Williams
Nov 04, 2017 -

Ken Ganley Westside Imports responded

Thank you for returning to Ganley Westside Imports for another car. We appreciate your loyalty to the dealership, as well as your kind review, and look forward to working with you again on your 4th Ganley Westside vehicle! Enjoy your new car! Ganley Westside Imports

November 03, 2017

Clean and easy. The entire process, from start to finish, was stress-free and easy. Igor did a fine job working with us, showing us vehicles that fit our interests. More

by NewCrosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Zaiats
Nov 07, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new Subaru. We appreciate the opportunity to earn your business, and are glad that your experience with Igor was a simple and easy one. Thank you , as well, for your kind review. We look forward to seeing you again during a future visit. Enjoy your new Crosstrek! Ganley Westside Imports

November 03, 2017

car My car was great but had a stain on the back seat so they offered me to come back and they would fix it right away for me More

by sec90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 04, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We apologize that your new vehicle had a small fabric stain and will work to ensure that everything is resolved to your satisfaction moving forward. Please do not hesitate to contact us with any other questions or concerns. Thanks again & enjoy your new car! Ganley Westside Imports

November 01, 2017

Great experience. Jason was very friendly and explained everything being done to my car. I will be back in the future becuz of this experience. More

by Matoti69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again in the future. Ganley Westside Imports

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