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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,776 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,776 reviews

May 08, 2017

Service appointment My service was completed within 45 minutes. Gave me a list of work performed and explained any defects in the car. Also gave me a discount since it wa More

by David Blenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Rivers
May 13, 2017 -

Ken Ganley Westside Imports responded

David, Thanks you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, and are glad that we were able to get you quickly back on the road. Thank you, as well, for your kind review. We look forward to working with you again. Ganley Westside Imports

May 05, 2017

Wish I had slept on it I wanted to go home and think about it but was strongly influenced not to do that, If I had, I would have purchased instead of leased, not taken a ca More

by mpajer
Recommend Dealer
Yes
Employees Worked With
Justin Hein
May 05, 2017 -

Ken Ganley Westside Imports responded

Thank you for leasing your new Hyundai from Ganley Westside Imports. At Ganley Westside, we strive to provide "5 Star" Service 100% of the time, and unfortunately, you do not feel that you received this level of service during your visit. It is never our intention to apply large amounts of pressure to sell a vehicle, and hopefully your decision is one with which you are ultimately happy. Thank you, as well, for your honest review, which we will use to improve the car buying experience for future customers. Please do not hesitate to contact us with any questions or concerns & enjoy your new car! Ganley Westside Imports

May 05, 2017

The problem was taken care of I asked them to call before any work was done, i had to call them. I needed my car back by a certain time. That goal was not met. More

by bjsmith
Recommend Dealer
Yes
Employees Worked With
kevin
May 13, 2017 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We are disappointed that we did not have your vehicle ready before your communicated goal, and apologize that we did not reach out to you sooner via the phone. We appreciate the opportunity to work with you and look forward to seeing you again in the future. Please do not hesitate to contact us with any other questions or concerns. Thanks again! Ganley Westside Imports

May 04, 2017

my new leased hyundai elantra I went to look at cars not really ready to buy/lease. nick was extremely helpful and patient with all my question regarding buying or leasing .I usual More

by iwe4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Misch
May 05, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to lease your new Hyundai Elantra. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again. Enjoy your new Elantra! Ganley Westside Imports

May 02, 2017

Great experience Easy, stress- free experience! Janice truly cares about her customers and really knows her stuff. We had fun test driving and playing with all the lat More

by serokanicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Klein, Janice Huang
May 02, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new car. We understand that you have a choice when it comes to dealerships and are glad that your purchase experience was a simple and easy one. Thank you, as well, for your positive review. We look forward to working with you again. Ganley Westside Imports

April 28, 2017

I would return to Ganley Dealership because. I purchased a Subaru Forester from Justin My husband leased a Hyundai Santa Fe from Mike . as a stated before , the experience was not as stressful o More

by k_jerge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mastropietro, Justin Hein
May 02, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to lease your new Subaru Forester. We appreciate the opportunity to work with you and earn your business, as well as your kind review, and look forward to seeing you again during a future visit. With regard to lease fees, all advertised offers include all itemized fees and charges (by law). Dealerships are allowed to itemize certain fees (like Sales Tax & Documentation Fee) when quoting lease payments, and to NOT do so would put us at a competitive disadvantage versus other dealerships. Hopefully, this explanation makes sense...Most importantly, thank you again for your business & Enjoy your new Forester! Ganley Westside Imports

April 27, 2017

purchase Purchasing new car was easy, salesman was helpful on my questions and helped with decision. Test drive was completed to answer my questions. Purchased More

by larryvc25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hein
Apr 28, 2017 -

Ken Ganley Westside Imports responded

Thank you for purchasing your new vehicle from Ganley Westside Imports. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

April 27, 2017

Excellent customer service Ash was awesome helped me to get the vehicle I wanted, mike was great also, when I signed all my papers he answered all my questions More

by dolphin8951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash Boughnimi
Apr 28, 2017 -

Ken Ganley Westside Imports responded

Thank you for including Ganley Westside Imports during your search for a new vehicle. We understand that you have a choice when it comes to car dealerships, and appreciate the opportunity to earn your trust and your business. Thank you, as well, for your kind review. We look forward to working with you again. Ganley Westside Imports

April 25, 2017

prompt, fair, professional No nonsense. The service rep was straight to point and gave me the relevant information to service my vehicle. No pressure and very fair. They also More

by slick_fish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin kissel
Apr 28, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to assist you, as well as your positive review, and look forward to working with you again. Ganley Westside Imports

April 25, 2017

Easy transaction Found the right car at the right price in a couple of hours without having to fight for a better price. Very courteous staff. Staff followed up with m More

by nhc14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Huang
Apr 28, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westdie Imports during your search for a new car. We appreciate the opportunity to earn your business, and are glad that your buying experience was a simple and easy one. Thank you, as well, for your kind review. We look forward to working with you again during a future visit. Ganley Westside Imports

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