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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,776 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,776 reviews

January 30, 2017

Overall pleasant except for one person there. Sales guy Billy and finance manager David were great, friendly, professional, and eager to answer any and all questions, regardless whether they were More

by custa49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kaizer, Billy Loesch, Mike Moreira
Jan 30, 2017 -

Ken Ganley Westside Imports responded

First of all, thank you for choosing Ganley Westside Imports as the location to purchased your pre-owned vehicle. We understand that you have a choice when it comes to car dealerships, and appreciate the opportunity to work with you and earn your business. At Ganley Westside, we strive to provide every customer with a "5 Star" Experience, and it seems that you do not feel that your visit met this standard. For this, we apologize. Occasionally, a miscommunication can cause some frustration on the part of a sales manager, and it appears that this is what happened during your interaction with Mike. Again, our goal was to sell you a car, and make the purchasing experience a simple and easy one. We would never intentionally offend you, and greatly appreciate you as a customer. Thank you, as well, for your review, which we will use to improve our training and sales processes in the goal of improving the customer experience for future guests. If you wish to discuss your experience in greater detail, please feel free to contact me directly at the number or email listed below. Regards, Andy Carl Internet Sales Director Ganley Westside Imports andy.c@ganleywestside.com (440) 734-2000 x5016

January 30, 2017

Great Experience Erin went out of her way to get me a deal I was able to afford. Was very pleased to be able to go home with the car I wanted that day at a price I cou More

by Libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Coulter
Jan 30, 2017 -

Ken Ganley Westside Imports responded

Libby, Thank you for choosing Ganley Westside Imports as the location to purchase your new vehicle. We are glad that your experience with Erin was a positive one, and look forward to working with you again. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. Ganley Westside Imports

January 28, 2017

Nicholas was excellent Nicholas went out of his way to make sure my experience was a good one. He promptly returned emails and phone calls and even got me a loaner car when More

by brad.gellert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Misch
Jan 28, 2017 -

Ken Ganley Westside Imports responded

Brad, Thank you for choosing Ganley Westside Imports as the location to purchase your new Hyundai. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again. Enjoy your new Tucson! Ganley Westside Imports

January 26, 2017

I drove 100 miles for a great deal. Honest, helpful, direct dialog with my online salesman. Dealt with several dealers before deciding on Ganley. By far the easiest to do business with More

by rhousel3944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce McGlothlin, David Kaizer, Michael Vanderhoof
Jan 27, 2017 -

Ken Ganley Westside Imports responded

Thank you for making the trip to Ganley Westside Imports to purchase your new car. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again. Enjoy your new car! Ganley Westside Imports

January 25, 2017

Very accommodating! The service was affordsble, workers were friendly, work was done well. I thought everyone was very accommodating. The honor coupons too. I wi) def. k More

by Monika Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Romanak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Mauer, Greg K. service writer VW
Jan 27, 2017 -

Ken Ganley Westside Imports responded

Monika, Thank you for choosing Ganley Westside imports as the location to service your vehicle. We understand that you have a choice when it comes to service stations, and appreciate the opportunity to work with you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit. Ganley Westside Imports

January 23, 2017

Great experience! We love our new car! Tom Matthews was very patient and informative in our decision making on a car that best suited us! We need a car that my husband More

by maureen rensel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Klein
Jan 23, 2017 -

Ken Ganley Westside Imports responded

Maureen, Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We are glad that we were able to satisfy both you and your husband's needs and appreciate the opportunity to work with you. Thank you, as well, for your kind review. We look forward to seeing you again. Enjoy your new car! Ganley Westside Imports

January 21, 2017

Buying experience Erin was enjoyable to deal with and put me in the best car possible! She was on top of everything I asked for. Thank you! More

by Dfgallagher10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Coulter
Jan 21, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We appreciate the opportunity to assist you, as well as your kind review, and look forward to working with you again. Please do not hesitate to contact us with any questions or concerns & enjoy your new car! Ganley Westside Imports

January 18, 2017

Job well done My son turned 16 this December. I contacted Gantly a few months ago online and Nick got right back to me. I told him when I was going to be looking an More

by bd4baysoccer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Misch
Jan 18, 2017 -

Ken Ganley Westside Imports responded

Bobby, Thank you for choosing Ganley Westside Imports as the location to purchase a vehicle for your son. We understand that you have a choice when it comes to car dealerships, and appreciate the opportunity to work with you. Thank you, as well, for your kind review. We look forward to seeing you again during a future visit. Enjoy your new Hyundai Sonata! Ganley Westside Imports

January 15, 2017

Erin Coulter Quick, efficient, and friendly service, would certainly recommend to friends/family. Car has been a joy to drive, looking forward to my next purchase More

by CPMillsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Coulter
Jan 17, 2017 -

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to purchase your new car. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again during a future visit. Please do not hesitate to contact us with any questions or concerns. Thanks again! Ganley Westside Imports

January 13, 2017

Sante Fe Sport Lease Justin was super helpful and willing to work with a complicated purchase (out-of-state buyer). I never felt he was pushy like I experienced at other d More

by bmlgregory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hein
Jan 13, 2017 -

Ken Ganley Westside Imports responded

Thank you for considering Ganley Westside Imports during your search for new Hyundai. We appreciate the opportunity to work with you, and are glad that your out of state purchase was a simple and easy one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns & enjoy your new Santa Fe Sport! Ganley Westside Imports

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