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Ken Ganley Westside Imports
North Olmsted, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Andy was very busy and did not seem like he had time for us (and we even scheduled an appointment). I felt like I was being nickled and dimmed. I did not like how they took my credit card and a 'measure o us (and we even scheduled an appointment). I felt like I was being nickled and dimmed. I did not like how they took my credit card and a 'measure of good will' on my part to show I was serious about the offer and then they kept my credit card and my car keys for a long time. I felt very violated and trapped. I did not like that at all, it was rude and under minded me. Andy was very cheesy and just seemed like he was trying to sell me on what ever, we are good honest customers and had a horrible experience. More
This was probably the best purchase experience we've had. Both John's were upfront and very willing to help as much as possible. We also enjoyed working with Anthony in the finance department when signing Both John's were upfront and very willing to help as much as possible. We also enjoyed working with Anthony in the finance department when signing the papers. Simply put, we had a great experience and look forward to continuing to work with this dealer! More
After having horrible experiences with my previous car at a different dealership, I was pleased to have great communication and friendly service. I feel like Volkswagen went the extra mile to take care of my a different dealership, I was pleased to have great communication and friendly service. I feel like Volkswagen went the extra mile to take care of my car. More
I am very happy with my new TDI Jetta. Liz and her team were AWESOME!!!!! very polite, everything went real easy, i don't know how the other dealers can compete with her. again Liz and Kyle are a great ass were AWESOME!!!!! very polite, everything went real easy, i don't know how the other dealers can compete with her. again Liz and Kyle are a great assest to the company. thanks again and i will be sending everyone to Ganley. p.s. you proubely should give Liz a raise make sure you don't loose her. More
Great experience. No issues. Car was ready when I Great experience. No issues. Car was ready when I needed it. I gave them a high rating because I believed they deserved it. I would buy a ca Great experience. No issues. Car was ready when I needed it. I gave them a high rating because I believed they deserved it. I would buy a car from there again. More
I had a great experience working with the salesperson, John Albany. This was my first new car purchase/lease experience and he made it a fun, knowledgeable, trustworthy experience for my husband and I. John Albany. This was my first new car purchase/lease experience and he made it a fun, knowledgeable, trustworthy experience for my husband and I. I felt comfortable in the process, and enjoyed the level of customer service I was given. The only reason I gave a 4 on PRICE is because I wanted to have a lower monthly payment with a larger mileage package for the lease, John negotiated this with his boss, but the results ended up higher than I wanted. Which seemed to be out of John's control, and was the dealership's final offer. More
I love you guys! My calls were returned immediately, my problems were handled quickly. I love that I was updated about the status of my car while it was with you. I had a great experience with you guys, problems were handled quickly. I love that I was updated about the status of my car while it was with you. I had a great experience with you guys, but the loaner folks are a pain in the butt. When I came to pick up my car, it had had a bath, and that made me happy. The overall experience with my car being serviced, the guys in the service department, the swiftness that my car was cared for in was just nice. You made it VERY EASY and CONVENIENT to service my car without any hassels. Thank you, I am a lifer now! Lisa More
Laurie helped us achieve a purchase of a new car. I love my Forester and had not thought about trading it in to get a new one. With the help of Jim (the business manager), a very equitable deal was present my Forester and had not thought about trading it in to get a new one. With the help of Jim (the business manager), a very equitable deal was presented to us. My husband and I immediately responded with an affirmative,"We'll take the car". Laurie was very thorough in her presentation, and I felt that Jim really wanted me to be able to get the new Forester. The two made purchasing the car less-stressful. I felt I was doing the right thing and they were there to help me through the purchase. More
I have always had a wonderful experience at Ganley Westside Imports. If I have a question, it gets answered and if I have a concern it gets taken care of. My only reason for issuing a rating of 4 inst Westside Imports. If I have a question, it gets answered and if I have a concern it gets taken care of. My only reason for issuing a rating of 4 instead of 5 for the quality of work is due to one particular service that I receive from Ganley. I appreciate the fact that the dealership washes our cars as a courtesy when we receive service but I honestly think I could do a better job with a hose and some dish soap. Half of the time the dirt is still on the body of the car, not to mention bugs. I would just appreciate a more thorough car wash and for my vehicle to be dried before it reaches me. More