Ken Ganley Westside Imports

Everything went exactly as it should have. I dropped the car off in service, waited while it was serviced, paid the bill ($20 to change a light bulb) and left. No cares, no worries. I dropped the car off in service, waited while it was serviced, paid the bill ($20 to change a light bulb) and left. No cares, no worries. More

Horrible Customer Service I've never received such rude and disrespectful service. Being a female taking your car in to a dealership there's already a stereotype that makes you I've never received such rude and disrespectful service. Being a female taking your car in to a dealership there's already a stereotype that makes you uneasy about it, but hoping there'd be classy, respectful employees I took it in myself without my husband or father to back me up. I know now I was told ridiculousness because I ended up talking to a couple mechanics about the issues, but at the time I took their word and let them attempt to 'fix' my car. I say 'fix' because the issue was never fully resolved. The last trip there (there were many in a short time span) I was sitting in a chair in the service department, waiting, and the service manager (Keith) walks out of his office and walks right past me. THREE TIMES. He said not one word. Not hello, not good afternoon, nothing. That is horrible customer service right there. If you don't like your job, if you aren't able to perform your job, then get a different one. You're in the customer service industry. You are service. You serve your customers. These people told me all kinds of stories then ended up wrongfully charging an insane amount of money for something that should be under warranty. And when I try to question it - they brush me off. These people don't care about their customers. I wanted to let others know so that they wouldn't be fooled by this dealership. Go elsewhere! Learn from my mistake. I work for a billion dollar public company and sit right next to the Controller and CFO. Not only these two people, but everyone else on my floor that heard directly, or heard about my conversation with and about this dealership, has vowed they will never go there! And most of these co-workers live on the westside! Score! The CFO actually said he'd never take anyone of his kids or his wife to that dealership after hearing my story. The Controller was going to look at cars, she was planning on this dealership as a stop, not anymore. I'm pleased that I can spare other people the trouble, the disrespect and unpleasantries of going to this dealership. It's a bit of a shame because I had such a great buying experience. But not really a shame, because the future service far outweighs the one time buy :) More

Purchase review Everything with our purchase was top notch, including the assessment, offers, and professionalism. I would definitely recommend this dealer to others Everything with our purchase was top notch, including the assessment, offers, and professionalism. I would definitely recommend this dealer to others and have done so already. More

buying hyundia i think the dealership did an outstanding job keeping me happy and getting me the car i wanted for a fair price. i would recommend them to anybody lo i think the dealership did an outstanding job keeping me happy and getting me the car i wanted for a fair price. i would recommend them to anybody looking to purchase a new car More

Best car sales experience My experience working with this dealership on both my cars was above and beyond any expectation! They went out of their way to cater to all facets of My experience working with this dealership on both my cars was above and beyond any expectation! They went out of their way to cater to all facets of customer care. They were VERY willing to share their knowledge. They were amazingly friendly too! I strongly recommend working with Jeff Lempeck and/or Steve Keiswetter on your car needs. More

Excellent Overall it was a great experience I would definitely recommend Hyundai to other people my salesperson he was a great help Also everyone at the dealers Overall it was a great experience I would definitely recommend Hyundai to other people my salesperson he was a great help Also everyone at the dealership was friendly Thank you. More

Great customer service Excellent customer service. I was very please with Robyn and Trey as employees- they answered all of our questions and walked us through the process w Excellent customer service. I was very please with Robyn and Trey as employees- they answered all of our questions and walked us through the process with a lot of patience and helpfulness. I really appreciated their patience and informativeness, as this was my first time buying a car. Robyn was an outstanding salesperson- she didn't try to give us the runaround. She just gave us the information that we were looking for, and didn't try to pull any annoying stunts. Trey was the same way. Gave us a really great financing option, and was very straightforward. More

Excellent service. I have bought several VWs at this dealership and have always found them to provide excellent service. This is my first experience leasing a vehicle an I have bought several VWs at this dealership and have always found them to provide excellent service. This is my first experience leasing a vehicle and Chris Whitt made it easy to understand. More

Great dearship I was not much of a Ganley fan, but so far this dealership has won me over. The sales people were not pushy and tbey gave us some good asvice. We brou I was not much of a Ganley fan, but so far this dealership has won me over. The sales people were not pushy and tbey gave us some good asvice. We brought the car in for a noise we heared and it fixed the first time. More

They fill me with confidence! Literally every one of our dealings with Ganley Westside Imports about our Subaru Impreza has been fantastic. Preparing the car for the arrival of Spr Literally every one of our dealings with Ganley Westside Imports about our Subaru Impreza has been fantastic. Preparing the car for the arrival of Spring and Summer was a breeze, just as preparing the car for the arrival of last Winter was simple and easy. They've been warm, helpful, friendly, prompt, expert, and reasonably priced. We love the car, we love the Dealership, and we love the Service Department. More