
Ken Ganley Westside Imports
North Olmsted, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Very good I have had a pleasant experience buying my car from this dealear. I hope service department will be at the same level or better for my car service nee I have had a pleasant experience buying my car from this dealear. I hope service department will be at the same level or better for my car service needs More
Bought a New Subaru Tom and Karl were an excellent pair to deal with. They understood what I wanted in a vehicle, what I wanted to pay, and met those needs in a timely fa Tom and Karl were an excellent pair to deal with. They understood what I wanted in a vehicle, what I wanted to pay, and met those needs in a timely fashion. More
Great Sales experience,but POOR service dept. I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratch I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratched up which service was going to replace. They were also installing a dimming mirror. When I showed up for my scheduled appointment, I was told the hub cap was replaced, but they did not have time to install the mirror. Unfortunately, they did not call me about the delay. They offered me a loaner vehicle and told me to come back the next day. The loaner car was filthy! I went back the following day and again they forgot to call to tell me there was a snag in installing the mirror. It was going to be another SIX days!! I refused to drive the loaner the gave me because it was so dirty. The next loaner was a little cleaner than the 1st, but not by much. I received a call the 5th day that my car was ready for pickup. I sat in my car ready to leave, & the panel they removed to get to the wiring for the mirror was sitting on the passenger seat! I now had a brand new car with a section by the door exposed with wires staring at me!! Also, the scratched hub cap was still on my tire!! After they replaced the hub cap and put the panel back on , I was told to come back again because they had to order a clip to secure the panel ! They told me the panel was loose and could fall off while driving!! After another week without a phone call, I had to call them again about the clip. I will NEVER take my car there for service!! The Service Manager was very nice and apologetic, but the service technicians needed a service 101 class!! More
Friendly and Professional Best car buying experience I ever had. No pressure, straight talk and listened to what I was looking for and what was important to me. Best car buying experience I ever had. No pressure, straight talk and listened to what I was looking for and what was important to me. More
Service Sept 2015 The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive becau The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive because I complained about a vibration. Everything was resolved. More
Overall very polite and great experience Great experience, will recommend to friends. Straight forward, not pushy. Get you in the best car available for a good price. Overall enjoyed the e Great experience, will recommend to friends. Straight forward, not pushy. Get you in the best car available for a good price. Overall enjoyed the experience. More
New car Nick was awesome at helping me get approved for my lease, will definitely recommend to any friends and family and will be coming back when my lease is Nick was awesome at helping me get approved for my lease, will definitely recommend to any friends and family and will be coming back when my lease is finished! More
Quick and easy My previous car had broken down and it took me only one day to find and set up a new ride. Everything went extremely smooth. The dealer was straight t My previous car had broken down and it took me only one day to find and set up a new ride. Everything went extremely smooth. The dealer was straight to the point and we were able to get the whole transaction done in a matter of hours. Very painless experience. More
First oil change No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. More
DO NOT SEE TRACY!! Tracy is very rude and talks to you as if your stupid. If you ask him for even a dollar less than what he quotes you he'd make a mockery of you. After Tracy is very rude and talks to you as if your stupid. If you ask him for even a dollar less than what he quotes you he'd make a mockery of you. After agreeing on "his" price on the car he'll have you run your credit and see if you get approved, not an issue but be prepared he'll have you wait 3-4 days before giving you an update and then telling you that you have to pay $75 more a month then the original quote. I called him multiple times and texted him and was ignored. I came in with two other people looking to buy a car. So that's 3 cars in total. You would think that the sales rep would be eager to work out a deal with you. Instead I felt disrespected, and protayed as a fool. My honest opinion I wouldn't go there, if you don't have time for the customer before even buying the car could you imagine how they'd be after buying it.. More