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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,777 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,777 reviews

September 17, 2015

Very good I have had a pleasant experience buying my car from this dealear. I hope service department will be at the same level or better for my car service nee More

by MIHAR814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Melnyk
Sep 17, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in the future. Please do not hesitate to reach out to us if you have any questions or concerns. Thanks again & enjoy your new car! Ganley Westside Imports

September 12, 2015

Bought a New Subaru Tom and Karl were an excellent pair to deal with. They understood what I wanted in a vehicle, what I wanted to pay, and met those needs in a timely fa More

by Subaru18
Customer Service
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Melnyk
Sep 15, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new Subaru. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again in the future. Please do not hesitate to reach out to us if you have any questions or concerns & enjoy your new car! Thanks again, Ganley Westside Imports

September 10, 2015

Great Sales experience,but POOR service dept. I purchased a 2016 Hyundai Elantra GT the end of June 2015. The salesman was wonderful, however, the service dept was very poor. A hub cap was scratch More

by gerty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Salesperson (Joel) - no longer employed at the dealership
Sep 11, 2015 -

Ken Ganley Westside Imports responded

Gerty, First of all, I would like to thank you for allowing Ganley Westside Imports to earn your business with the pruchase of your new 2016 Elantra GT. We appreciate the opportunity to work with you, and apologize that we were unable to live up to our service standards after the sale. At Ganley Westside, we pride ourselves on our customer service, and we obviously did not assist you in a manner consistant with our expectations. Please accept my sincere apology, and feel free to contact me personally should you wish to further discuss your experience. Thank you, as well, for your feedback, which we will use to improve our customer service moving forward. Regards, Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com

September 09, 2015

Friendly and Professional Best car buying experience I ever had. No pressure, straight talk and listened to what I was looking for and what was important to me. More

by CGLAESER59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Keyes, Jeff Lempeck
Sep 11, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again in the future. Please do not hesitate to contact us if we can be of any further assistance whatsoever. Thanks again & enjoy your new car! Ganley Westside Imports

September 08, 2015

Service Sept 2015 The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive becau More

by pwdelaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 11, 2015 -

Ken Ganley Westside Imports responded

Thank you for bringing your car to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well your kind review, and look forward to working with you again in the future. Ganley Westside Imports

September 08, 2015

Overall very polite and great experience Great experience, will recommend to friends. Straight forward, not pushy. Get you in the best car available for a good price. Overall enjoyed the e More

by FLIKKEMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Edwards, Jeff Lempeck
Sep 08, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We are glad that we were able to assit you, and look forward to working with you again in the future. Thank you, as well, for the kind review & enjoy your new car! Ganley Westside Imports

September 07, 2015

New car Nick was awesome at helping me get approved for my lease, will definitely recommend to any friends and family and will be coming back when my lease is More

by ASHLEY.RUSCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Keyes, Nicholas Misch
Sep 08, 2015 -

Ken Ganley Westside Imports responded

Ashley. Thank you for choosing Ganley Westside Imports as the location to lease your new car. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again. Also, thank you for your referrals and recommendation & enjoy your new car! Ganley Westside Imports

September 06, 2015

Quick and easy My previous car had broken down and it took me only one day to find and set up a new ride. Everything went extremely smooth. The dealer was straight t More

by CTAGG21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Misch
Sep 08, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new vehicle. While it is always a difficult experience when your previous car breaks down, we are glad that we were able to assist you quckly and easily. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in the future. Enjoy your new car! Ganley Westside Imports

September 06, 2015

First oil change No other comments, arrived ten minutes early but was helped right away, still had to wait just over an hour for oil change to be completed. More

by New Forsester Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Sep 08, 2015 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your Subaru Forester. We are glad that you were able to take advantage of our Express Oil Change Service, and will work to continue to shorten your wait time while the work is completed. We appreciate the opportunity to work with you, as well as your kind review, and look forward to assisting you again in the future. Ganley Westside Imports

September 02, 2015

DO NOT SEE TRACY!! Tracy is very rude and talks to you as if your stupid. If you ask him for even a dollar less than what he quotes you he'd make a mockery of you. After More

by Mosulieman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Hammond
Sep 04, 2015 -

Ken Ganley Westside Imports responded

I apologize that you had a less than satisfactory experience at Ganley Westside Imports. It is important to note that all lease and purchase rates (which greatly influence monthly payments) are dependent on customer's credit qualifications. However, at Ganley Westside Imports, we strive for a stress free, customer friendly car buying experience, and it seems that Tracy's level of follow up did not meet our expectations in this instance. We will work on improving our Sales Rep follow up and communication moving forward. I would be happy to assist you personally, and invite you to contact me via phone or email if you would like to further discuss your experience at the dealership. Regards, Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com

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