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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,010 Reviews

1,010 Reviews of Ken Ganley Westside Imports - Service Center

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December 08, 2024

The Dealership offers excellent service and helpful staff. I have had good communication with the dealership since leasing my second Subaru in June 2024. Thank you. More

by FRANJSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Tannous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 08, 2024

Fast service. Friendly staff and efficient staff. Even came back for something I left in my car and an employee went and got it! More

by GOLONKANRACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Cottom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leron Burshtein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Zaffino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Mattson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliott Rudolph
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 07, 2024

I brought my car in to the dealership to get my door handle fixed and was charged over $200 just for them to tell me it would cost over $1100 to fix the handle. More

by Customer Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nowakowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you for bringing this to our attention. We understand your concern about the diagnostic charges associated with your recent service. We strive to be transparent with our pricing and want to assure you that our diagnostic fees are in line with industry standards and are necessary to cover the time and expertise required to accurately identify the issue with your vehicle. If you have any further questions regarding the diagnostic charges, please don't hesitate to contact us at (440)734-2000 and we'd be happy to discuss this further with you.

December 07, 2024

Excellent service from Jasmine and explained what had to be done to the vehicle great More

by PAT.CATALETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 07, 2024

She is the best she’s on top of everything. She’s very courteous and knowledgeable. I would recommend this dealership for service all the time. More

by TIM@READY2SELLBYBELL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 06, 2024

I always bring . y car here for regular service. Fast service, comfortable waiting room, nice people More

by Lmwetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

Everyone is very nice willing to help you with anything you need or want for your Subaru. More

by CYCLEBOB64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

The Dealership is great unfortunately VW corporate would not replace my brake pads under warranty that have as documented by the dealer, worn out prematurely. More

by TSTEIGERWALD03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reanna Chenevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 06, 2024

Everyone was so kind and helpful. Would recommend to all our friends and family who are looking to purchase a new or used car, More

by GRAMMIEBECKY
Recommend Dealer
Yes
Employees Worked With
Sandi Kuzma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 04, 2024

People are nice but service lacks. Takes longer than estimated wait time, I get a text but no one ever answers. Call and get voicemail with no call back. More

by JESSIE06B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nowakowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

We apologize for the miscommunication. We appreciate your feedback. It helps us get better.

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